OFFICE SUPV CLINIC

Covenant Health•Knoxville, TN

1d•Onsite

About The Position

The Office Supervisor, Family Care Specialists position is a full-time role, working 80 hours per pay period on the day shift. Covenant Medical Group is the employed and managed medical practice organization of Covenant Health, providing comprehensive care across East Tennessee. With over 300 physicians and advanced practice providers in 20 communities, the team delivers expertise across a broad spectrum of specialties. This role involves supervising and coordinating the day-to-day office activities of a service area(s), which may include accounts receivable, insurance, credit and collections, patient registration, and personnel activities. The Office Supervisor is directly responsible to the Office Manager.

Requirements

High School Diploma or equivalent
Requires basic understanding of general office procedures and general accounting principals.
Previous experience in medical office supervision.
Requires effective human relations and communication skills.

Nice To Haves

None

Responsibilities

Accountable for departmental policies and procedures, objectives, quality assurance and safety standards in assigned functional area(s).
Train and supervise assigned personnel. Interviews and recommends hiring and termination of personnel and offers input to annual evaluation.
Maintains adequate internal controls including, but not limited to, cash receipt systems and encounter form tracking.
Handles and resolves patient complaints, referring major ones to providers or manager as needed.
Assists with solving payment and business office problems.
Assists with refund and credit adjustments to patient accounts.
Prepare and send Office Managers request for purchases, repairs, supplies and equipment needs for office.
Arranges and assigns work for short and long range staffing in their assigned area.
Researches problems pertaining to equipment, staffing and renovations and recommends solutions.
Operates assigned area within budget constraints as possible.
Maintain professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise.
Follows Studer principles including rounding and AIDET.
Participates in administrative staff meetings and attends other meetings as assigned.
Perform other duties as assigned or requested.
Collaborate with the patient, physician and other care team members as part of a team based approach to overall patient care.