Remote Office Supervisor
About The Position
Copart, Inc. is a global technology leader and the premier online vehicle auction platform, connecting vehicle sellers with over 750,000 buyers in more than 190 countries. The Bluecar Call for Release Office Supervisor is responsible for leading a team of remote office staff within the Bluecar Fleet MD/HD to achieve customer service goals and ensure Copart processes are implemented and followed. The team may support various process areas. The Office Supervisor will lead their team to facilitate a unique Copart experience for customers by implementing and maintaining Copart best practices that meet company policy, quality, and service expectations, while collaborating with peer managers to successfully execute and advance the GCFR platform. Occasional travel may be required.
Requirements
- High School Degree (GED), some college preferred
- Three (3) years office management or equivalent experience
- Computer Proficiency (MS Office Suite)
- Excellent communication skills -- verbal and written
- Excellent customer service skills
- Ability to hire, train and develop employees
- Typing at least 45 Words Per Minute
- Basic 10 Key proficiency
- Ability to multitask in a fast-paced environment
- Ability to manage expenses with basic accounting and inventory management skills
- Ability to work in a fast-paced environment
- Managing multiple processes for employees
- Conflict management skills
- Valid Driver's license
- Ability to travel as needed
- Ability to respond to alarm calls as needed
Nice To Haves
- Bilingual skill a plus
Responsibilities
- Hire, train, develop, and motivate staff members.
- Drive customer service by auditing calls.
- Drive productivity and quality by auditing files via the system.
- Drive "1st call resolution" by reporting and auditing.
- Manage day to day needs of all positions managed.
- Ensure teams' performance is within company standards.
- Provide direction to the team regarding all duties and goals.
- Employee scheduling and attendance management.
- Conduct employee performance reviews in a timely manner.
- Give continual coaching to employees to foster transparent communication.
- Ability to complete job tasks for position supervised.
- Lead team to meet or exceed business goals.
- Plan and lead virtual team meetings according to the company's standards.
- Handle employee/customer service issues.
- Other duties as assigned.
Benefits
- Medical/Dental/Vision
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program
- 10 Vacation days per year
- 7 Paid Company Holidays
- Life and AD&D Insurance
- Many other employee benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
