Air Cargo - Office Supervisor

Worldwide Flight Services, Inc. • Dallas, TX

2d • Onsite

About The Position

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us? This description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications which may be required of employees assigned to this job classification.

Requirements

• Must be at least 18 years of age
• Must have valid driver's license
• Associate degree (A.A.) or equivalent; six months to one-year related experience; and/or a combination of both of education or experience
• Must have Computer skills
• Must be able to work weekends (i.e., Friday, Saturday, Sunday), holidays, and days off
• Must be able to read, write, speak, and understand the English language
• Must be able to maintain site access and be able to work scheduled shifts
• Must be able to follow directions and work safely

Nice To Haves

• Excellent interpersonal skills and prior supervisory experience
• Analytical skills and high comfort with data, computation and analytical methods to solve business problems
• Strong experience in a related role with another logistics company or airline

Responsibilities

• Directing Leads and Agents within assigned functional area
• Overseeing and advising on staffing requirements
• Monitor/administer discipline/corrective action by or for subordinates
• Ensuring customer satisfaction by daily feedback
• Acting as liaison between Leads/Agents and upper management
• Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards
• Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect
• Ability to handle the stress of a fast-paced eight-hour shift
• Ability to speak effectively before groups of customers or employees of the organization
• Ability to learn PC skills and apply knowledge
• Ability to read and interpret documents such as rules, operation instructions and procedure manuals
• Minimum typing speed of 30 WPM
• Reports to work on a regular and timely basis
• Ability to write routine reports and correspondence
• Retrieve import/deliver export documents to and from aircraft

Benefits

• Access your pay when you need it through DailyPay app
• On the spot awards offered through the Awardco Platform including gift cards and more
• Multiple options for both full and part-time employees for medical care
• WFS Employee Extras: Travel Discounts, Pet insurance, Discount Shopping & More
• Wellness Programs offered to all employees
• 401k program offered
• Opportunity for Internal Mobility and transfers available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree