NORWIN

Independence Health System•North Huntingdon Township, PA

1d•Hybrid

About The Position

The Office Supervisor will be responsible for the daily operation workflow and customer satisfaction in the office. This position oversees assigned staff projects and follows up with management as necessary. The Office Supervisor works collaboratively with management to lead practice-based quality improvement efforts.

Requirements

High School Diploma or higher education.
Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
Proficient in Microsoft Office applications, including Outlook and Excel.
Current Basic Life Support (BLS) approved curriculum of the American Heart Association (CPR and AED) program.
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance

Nice To Haves

One (1) year supervisory/management experience in an office setting.
Experience in Healthcare setting.

Responsibilities

Provides daily staffing management of the physician practice.
Responsible for the staffing schedule ensuring adequate coverage to meet patient care needs.
Assist management to identify opportunities to flex staffing schedule to ensure appropriate coverage.
Hold staff accountable on a daily basis for quality and efficiency of operations, identifying and providing feedback to management regarding performance issues.
Participate as part of the office leadership team, encouraging staff involvement in improving performance, efficiency, and problem solving.
Complete performance evaluations and corrective action/performance improvement plans for staff as appropriate and delegated by management.
Assist management in daily safety of personnel, patients and families.
Ensure staff incorporates national patient safety goals into the practice.
Hold the required fire and safety drills at the location.
Manage the daily service excellence and service recovery efforts of the practice.
Interact with patients, responding to client service recovery issues in accordance with Excela Health Mission and Vision, referring to management when outside scope of authority.
Act as a resource to the staff to address and resolve customer service issues.
Assist the manager to maintain continuous compliance with all regulatory agencies.
Monitor compliance with all standards, policies and procedures, reporting to management with any areas of non-compliance for follow up.
Assist in maintaining and/or decreasing organizational and departmental costs.
Assess customers’ needs and consider customer in decision making processes to ensure customer satisfaction.
Ensure all staff greets customer in a polite and professional manner whether it is on the phone or face to face.
Receive customers and/or answer telephone courteously, determines needs and respond appropriately.
Oversee all projects assigned to staff.
Process correspondence, respond appropriately, and/or direct to the appropriate individual.
Process all legal correspondence according to policies and procedures.
Take accurate messages capturing all pertinent information and direct to the appropriate individual.
Work collaboratively with management to lead practice-based quality improvements efforts; monitor progress toward QI goals.
Develop and implements standard work, in collaboration with management, to ensure consistency and quality of care delivery.
Other duties as assigned.