Office Supervisor

Summit Health•Clark, NJ

8d•$22 - $27•Onsite

About The Position

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. The Assistant Site Manager is responsible for assisting in managing, overseeing, and ensuring the successful administrative, financial, and operational aspects of a CityMD site. An Assistant Manager is accountable for: Directly managing the Patient Service Representatives (PSRs). Supporting a patient-centric urgent care experience from welcome to departure of the facility and ensuring an inviting and hospitable environment Supporting overall functions of the site, team and providers with day-to-day operations.

Requirements

Minimum 1 year of supervising or managing experience a must OR a degree in healthcare management.
Ability to successfully multitask.
Good computer skills (knowledge of a PC, Microsoft Office programs)
Exceptional communication skills
Comfortable with constructive confrontation and counseling management
Bilingual language skills required or preferred based on site location.

Nice To Haves

Bachelor’s degree in management, Business or other applicable degree preferred (will consider relevant management experience in lieu of degree)

Responsibilities

Managing the performance of the front desk operation; understanding at all times of how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged.
Assisting the Site Manager in preparing the schedule for non-providers
Ordering all medical supplies, medications, vaccinations and office supplies for the site
Opening and closing the site as required
Assisting the site manager in administrative and operational responsibilities; providing coverage when the site manager is not on the premises.
Assisting with clinical aspects as needed such as processing labs, rooming patients, etc.
Building strong positive communication with providers and working as a team to enhance the success of the practice.
Ensuring staff always maintains professionalism - coaching, managing performance, and developing the staff.
Managing the PSR’s from interviewing, performance, promotion, etc.
Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as formal write-ups and suggestions for improvement.
Maintaining patient confidentiality in accordance with policy and procedure as well as HIPAA requirements.
Interacting with patients (and families) at discharge in a courteous and respectful manner, resolving disputes, and reviewing patient satisfaction cards.