Office Supervisor - Practice, FT, Days

Prisma Health•Greenville, SC

3d•Onsite

About The Position

Provides appropriate supervision ensuring efficient admission and accurate, complete registration of outpatients, including obtaining prescribed insurance/financial information. Maintains sound admission, registration, scheduling and medical records procedures. Assists in development and implementation of departmental goals. All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference. Provides leadership, management and direction to Patient Registration/Scheduling/ Medical Records personnel. Selects, trains/orients assign and supervises department staff (either directly or through subordinates). Develops standards of performance, evaluates performance, and initiates or makes recommendations for personnel actions. Develops and manages human resources in accordance with professional standards and the philosophy, policies, procedures of the System. Addresses staff educational needs. Ensures that all appropriate/necessary patient information is obtained for registration and billing purposes and that insurance is verified within the guidelines and time frames specified by hospital policy and procedure. Remains abreast of current billing and reimbursement requirements and of new technology which may affect these processes and adapts quickly to such changes. Develops and maintains work schedule within budgeted parameters. Establishes priorities, assigns and monitors work, and audits workflow. Directs total operations of Medical Records Department. Maintains all medical records in accordance with established standards of accrediting organization and state and federal laws Records and retains statistics for Administration, Medical Staff and groups of Medical Staff members Directs and manages activities of medical transcription service for the practice ensuring prompt turnaround and quality reports. Is knowledgeable of the various computerized systems relating to information in order to provide assistance with information needed for patient care, Administration and other legitimate parties. Selects, trains/orients assign and supervises department staff (either directly or through subordinates). Develops standards of performance, evaluates performance, and initiates or makes recommendations for personnel actions. Performs other duties as assigned. This is a supervisor job which may have direct supervision of team members which may include hire/termination authority, disciplinary authority, and performance management responsibilities. May have budget input or responsibilities. Job is not considered a member of management staff.

Requirements

High School Diploma or equivalent.
Five (5) years clerical experience in a healthcare setting.
Two (2) years of lead / coordinator / management experience required, with leadership experience in healthcare billing, scheduling, and/or medical records preferred
Basic computer skills including word processing, spreadsheets, databases and data entry
Knowledge of office equipment (fax/copier)
Mathematical skills

Nice To Haves

Bachelor degree in Business Administration, Accounting/Finance or related field of study preferred.
In lieu of the education and experience requirements noted above, a Bachelor's degree and two (2) years at lead/coordinator level in healthcare billing, admissions, scheduling, and/or medical records ay be considered.
For internal Prisma Health candidates: In lieu of five (5) years clerical experience in a healthcare setting a Bachelor's degree plus two (2) years of Prisma Health experience in Management., Finance or Operations may be considered.

Responsibilities

Provides appropriate supervision ensuring efficient admission and accurate, complete registration of outpatients, including obtaining prescribed insurance/financial information.
Maintains sound admission, registration, scheduling and medical records procedures.
Assists in development and implementation of departmental goals.
Provides leadership, management and direction to Patient Registration/Scheduling/ Medical Records personnel.
Selects, trains/orients assign and supervises department staff (either directly or through subordinates).
Develops standards of performance, evaluates performance, and initiates or makes recommendations for personnel actions.
Develops and manages human resources in accordance with professional standards and the philosophy, policies, procedures of the System.
Addresses staff educational needs.
Ensures that all appropriate/necessary patient information is obtained for registration and billing purposes and that insurance is verified within the guidelines and time frames specified by hospital policy and procedure.
Remains abreast of current billing and reimbursement requirements and of new technology which may affect these processes and adapts quickly to such changes.
Develops and maintains work schedule within budgeted parameters.
Establishes priorities, assigns and monitors work, and audits workflow.
Directs total operations of Medical Records Department.
Maintains all medical records in accordance with established standards of accrediting organization and state and federal laws
Records and retains statistics for Administration, Medical Staff and groups of Medical Staff members
Directs and manages activities of medical transcription service for the practice ensuring prompt turnaround and quality reports.
Is knowledgeable of the various computerized systems relating to information in order to provide assistance with information needed for patient care, Administration and other legitimate parties.
Performs other duties as assigned.