Office Supervisor - Gastro

Summit Health CityMD•New Britain, CT

1d•Onsite

About The Position

The Clinical Support Supervisor facilitates day-to-day operations within Starling Physicians model, including managing patient, staff and provider interactions and maintaining a service-based approach to issue resolution. Partnering with the clinical support staff to promote the highest standards of quality of patient care by appropriately managing patient flow. He/she provides support and training to staff, to encourage their abilities to effectively address triage calls and service recovery. This role will report to the Director of Clinical Operations.

Requirements

High School Diploma or Equivalent required
Current Registered Medical Assistant
1 year of leadership experience, preferably with building teams from the ground up
Basic computer literacy with experience in Windows-based program

Responsibilities

Serve as the primary point of contact for leads and technicians with clinical questions or workflow concerns.
Provide real-time support in clinics to ensure efficient patient flow and adherence to protocols.
Step in to assist with patient care duties as needed, including clinical work ups, scribing, special testing, and injections.
Ensure timely patient flow and minimize provider downtime.
Responsible for employee evaluations
Train new MA’s/technicians on clinical procedures, EMR documentation, and patient interaction.
Monitor progress of new hires and provide regular feedback to supervisors.
Conduct periodic skills assessments and identify opportunities for retraining or improvement.
Support continued education initiatives and maintain clinical standards.
Monitor clinical and supply inventory, including medications, diagnostic supplies, and PPE.
Coordinate with purchasing staff to ensure appropriate par levels and timely reorders.
Oversee organization and cleanliness of supply areas and exam rooms.
Track and log expiration dates of all injectable medications.
Ensure compliance with proper storage and handling protocols.
Coordinate with appropriate staff to remove or return expired or soon-to-expire medications.
Approve drug ordering.
Provide direction for scheduling urgent/emergent appointments based on symptoms or history.
Help coordinate patient communication related to clinical follow-ups, reschedules, or treatment changes.
Model professionalism and teamwork within the clinical staff.
Serve as a liaison between clinical staff and management.
Promote a culture of safety, efficiency, and exceptional patient care.
Communicate regularly with Practice Manager, Associate Director, as well as practice leadership on staffing needs, clinic flow, or concerns.
Participates in the recruitment, selection and hiring process for clinical positions.
Proactive in employee mentoring, coaching, and discipline
Approves timecards and forwards time allocation to corporate office if applicable.
Reviews and approves requests for Paid Time Off and obtains determines need for float staff to cover staffing gaps.
Responsible for coordinating staff scheduling with leads.
Monitors patient activities; identifying gaps and partnering with leadership and clinical staff to address appropriately.
Coordinates internal chart audits and assists in preparation for external audits or payer reviews.
Meet regularly with physicians to discuss operational practice issues. Provides agenda and records minutes.
Meets with team leads weekly.
Monitors appointment and procedure volumes to assess clinic productivity and works with providers to optimize utilization.
Partners with billing and coding teams to ensure accurate documentation and charge capture.
Participate in strategic planning related to growth, cost containment, and revenue cycle improvements.
Serve as a resource for other technicians with questions about clinical procedures, equipment, or patient care.
Collaborates with Practice Manager to create, attends, and participates in staff meetings and provide updates or training refreshers to the team.
Provide real-time troubleshooting and support during busy clinics.
Mentor and support new technicians during training, assisting with skills development and procedural knowledge.
Help foster accountability by modeling professionalism and teamwork.
Recommends and discusses with Practice Manager and Associate Director any requests for new equipment.
Maintains equipment inventory and ensures compliance with biomedical equipment checks and calibration schedules.
Ensures proper disposal and handling of medical waste in compliance with regulatory standards.
Supervises any repairs/maintenance of existing equipment
Works with Starling IT to ensure efficient, uninterrupted electronic processes are in place and outdated equipment is refreshed.
Coordinates and approves ordering supplies with the corporate office.
Maintains supply records
Reports to the Practice Manager and Associate Service Line Director.
Collaborates with Practice Manager to establish and maintains effective working relationships with patients, providers, staff, peer group, corporate administration, EHR and other internal departments, computer services providers, and vendors.
Supervises staff including Medical Assistants/Technicians, Patient Service Representatives, Administrative Assistant, and others. Supervises Practice advanced practitioners as applicable.