Medical Receptionist

Family Services Inc. • Town of Poughkeepsie, NY

15d • $19 - $19 • Onsite

About The Position

The Office Specialist provides clerical support to an outpatient behavioral health center. This role involves greeting clients and visitors, scheduling appointments (in-person and via Zoom), making reminder calls, collecting copays and service fees, answering and routing calls, and maintaining organized documentation. Additionally, the position handles routine clerical tasks such as filing, photocopying, faxing, managing office supplies, and sorting/distributing mail.

Requirements

• Graduation from high school or possession of a high school equivalency diploma.
• One (1) year of full-time clerical work experience, or completion of a clerical training program which included an internship preferred.
• Knowledge of grammar, spelling, punctuation and required formats necessary to recognize and correct such errors in correspondence, records, and reports.
• Knowledge of software packages for word processing to produce a variety of information and for database management to track information.
• Knowledge of office practices necessary for interacting with staff and the public, processing workflow, and filing and retrieving information.
• Knowledge of arithmetic to verify calculations and report on work activities.
• Skill in operating office automation equipment sufficient to produce work accurately and efficiently.
• Ability to learn and work within procedures and guidelines.
• Ability to provide basic information and direction to clients, public and others.
• Ability to collect and record fees.
• Ability to develop and maintain collaborative and supportive working relationships with all members of the clinical and clerical staff; informs Clinic Director of relevant clinical and administrative issues; consult appropriately; actively support program goals and system improvements/changes.
• Must be authorized to work in the United States without work sponsorship.

Nice To Haves

• completion of a clerical training program which included an internship

Responsibilities

• Scheduling which includes checking clients in and out.
• Make reminder phone calls for next day appointments.
• Perform skilled keyboarding and accurate data entry in a fully integrated electronic medical record system.
• Perform reception work, including providing routine information concerning clinic procedures and services, collecting fees, referring callers to appropriate staff, and taking detailed messages.
• Accurately record daily fee collection including service fees, copays, deductibles, and invoice payments.
• Review records and documents for completeness, compliance with standards, and accuracy.
• Scan and file materials in record system in accordance with guidelines.
• Maintain records of time and benefit usage, employee certification and training.
• Provide coverage within and at other clinics within the agency as requested.
• Adhere to prescribed privacy practices and HIPAA regulations to protect the security of clients and their medical records and ensure that confidentiality is maintained.
• Support Full Time Office Specialists to ensure completeness of daily tasks.
• Other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).
• Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.
• Group term life and long-term disability insurance.
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D).
• Supplemental insurance through Aflac.
• Employee assistance program (EAP).
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED