Office Specialist I

Yakima County•Yakima County Courthouse, WA

2d•$21 - $27•Onsite

About The Position

Yakima County Government is seeking an Office Specialist I for the Department of Property Assessment. This position is responsible for providing customer service and technical assistance to the public and other internal staff, both in person and over the phone. The role involves researching land and legal records, processing various applications and affidavits, maintaining filing systems, and handling financial transactions. This is a regular, non-exempt position eligible for overtime, and is part of the AFSCME 87-Master Courthouse Bargaining Unit.

Requirements

High School Diploma or GED AND three (3) years of general office experience or office training or equivalent; OR An equivalent combination of education and experience which provides knowledge, skills and abilities sufficient to successfully perform the essential duties of the job.
Successful completion of a criminal and financial background investigation and general employment verification.
Keyboarding (typing speed/accuracy) test with a minimum of 35 net w.p.m.
Use of personal computer and Microsoft Office Products (Excel, Word)
Cash Registers
Scanning equipment
Customer service experience
Multi-line phone experience
Bilingual in English and Spanish
Grammar, spelling and punctuation knowledge
File maintenance knowledge
Basic Mathematics knowledge
Office practices and procedures knowledge
Customer service techniques knowledge
Phone etiquette knowledge
Ability to create and maintain file systems
Ability to apply customer service techniques
Ability to prepare and process documents
Ability to perform a variety of calculations for property taxes
Ability to pay attention to detail and accuracy
Ability to use office equipment such as phones, copiers, calculators and fax machines
Ability to use computers and related software applications
Ability to establish and maintain effective interpersonal relationships at all organizational levels
Communication, both oral and written, sufficient to exchange or convey information and to receive work direction.

Responsibilities

Assists public by phone and in person.
Greets visitors at counter, answers questions, directs them to appropriate parties.
Researches land and legal records, including plat maps, microfiche and computer records for questions regarding ownership and/or parcel characteristics.
Takes payment for copies and maps and uses cash register.
Responsible for balancing cash drawer and preparing funds for deposits.
Processes current use exemption applications.
Audits of Current use properties to ensure continued qualification in exemption program.
Calculates removal fees when property removed.
Processes Real Estate Excise Affidavits.
Verifies Legal Descriptions of transferred property.
Ensures current owner and grantee match.
Determines final name(s) to enter as new owners along with percent of ownership if relevant.
Creates sale record when indicated by procedure and forward to appraisers.
Processes Senior Citizen and Disabled Person exemption applications and renewals by verifying income levels from IRS filings and other income forms; Verifies address, parcel number and other required information.
Makes calls or send inquiry letters to obtain additional information.
Maintains filing system for physical and electronic records by scanning files into document imaging system, assigning document type, subtype and associated parcels or document numbers.
Maintains physical files of building permits for appraisers and Open Space documentation.
Other duties required.

Benefits

Health Care Benefits (Medical, Dental, Vision, Basic Life and Basic LTD)
Retirement Benefits
Paid Vacation
Paid Holidays
Paid Sick Leave
Medical, Dental, Prescription and Vision Coverage
Basic Life and Long-Term Disability Insurance Coverage
Employee Assistance Program (EAP)
Health Reimbursement Account (HRA- VEBA)
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Voluntary Benefits – vision, term life, critical illness, disability and other insurance plans
Washington State Retirement Plan (DRS)
457 Deferred Compensation Program (DCP)