Office Services Support

RR Donnelley•Los Angeles, CA

8d•$21 - $21•Onsite

About The Position

This role involves providing essential office services, primarily in reprographics, mail, and intake functions. The position requires utilizing appropriate logs for all work, ensuring job tickets are properly filled out, and performing tasks according to established procedures. The support staff will communicate with supervisors or clients regarding job or deadline issues, meet contracted deadlines for work completion and delivery, and troubleshoot basic equipment problems. A key responsibility includes performing Quality Assurance on their own work and the work of others. Additionally, the role involves loading machines with paper and toner, answering telephones and emails, placing service calls, and interacting with clients in person, over the phone, or electronically. Adherence to both Williams Lea and client site policies is mandatory, as is the cost-efficient use of equipment and supplies.

Requirements

High school diploma or equivalent.
Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
Familiar with general back office procedures to meet and maintain client satisfaction.
Proven customer service skills are required in order to create, maintain and enhance customer relationships.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail with good organizational skills.
Must be able to meet deadlines and complete all projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Able to make independent decisions that conform to business needs and policy.
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
Must work well in a team environment.
Must be able to interact effectively with multi-functional and diverse backgrounds.
Ability to work in a fast-paced environment.
Must be self-motivated with positive can-do attitude.

Responsibilities

Utilize appropriate logs for all office services work.
Ensure that job tickets are properly filled out before beginning work.
Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
Follow procedures to run jobs in proper order.
Communicate with supervisor or client on job or deadline issues.
Meet contracted deadlines for accepting, completing, and delivering all work.
Troubleshoot basic equipment problems.
Prioritize workflow.
Performs Quality Assurance on own and work of others.
Load machines with various paper, toner, supplies.
Answer telephone, emails, and place service calls when needed.
Interact with clients in person, over the phone or electronically.
Adhere to Williams Lea policies in addition to client site policies.
Use equipment and supplies in a cost-efficient manner.