Office Services Supervisor

K2 Services•New York, NY

7d•Onsite

About The Position

Opensity Solutions is seeking a motivated and client-focused Office Services Supervisor to lead the daily operations of one of our on-site support service centers. In this role, you will serve as the primary liaison between Opensity, client stakeholders, and employees, ensuring exceptional service delivery, operational excellence, and a positive work environment. The ideal candidate is a strong people leader with hands-on experience in copy, print, scan, and binding services who thrives in a fast-paced environment, excels at building client relationships, and is passionate about developing high-performing teams.

Requirements

2+ year of supervisory experience is required.
Hands-on experience with copy, print, scan, and binding operations is required.
Previous experience managing a customer service, print services, records management, office services, mailroom, or related operational environment.
Experience recruiting, interviewing, hiring, and developing employees.
Strong leadership, coaching, and team development skills.
Excellent communication and interpersonal skills with the ability to build relationships at all levels.
Strong organizational, problem-solving, and decision-making abilities.
Proficiency with Microsoft Office applications and reporting tools.
Ability to manage multiple priorities in a fast-paced client-facing environment.

Nice To Haves

Experience working in a managed services, office services, legal services, corporate print center, or facilities support environment.
Experience monitoring productivity metrics and preparing operational reports.

Responsibilities

Serve as the primary point of contact between Opensity, client representatives, and on-site employees.
Ensure exceptional client service and maintain strong working relationships with key client contacts.
Demonstrate expertise in copy, print, scan, and binding services, including turnaround times, quality standards, and delivery schedules.
Demonstrate knowledge of Opensity products and services and effectively communicate service capabilities to clients.
Identify opportunities to improve operational efficiency and enhance service delivery.
Recommend additional services and solutions that support client needs and business objectives.
Assist in tracking site productivity and operational performance metrics.
Gather and provide data necessary for monthly leadership and client reporting.
Recruit, interview, hire, train, and onboard qualified candidates for site-based positions.
Supervise, mentor, coach, and develop on-site staff to ensure high levels of engagement and performance.
Conduct performance evaluations and provide ongoing feedback and development opportunities.
Delegate responsibilities effectively to maximize productivity and service quality.
Foster a positive, professional, and customer-focused work environment.
Manage employee schedules to ensure all contracted operating hours are adequately staffed.
Maintain compliance with service level requirements while minimizing overtime expenses.
Monitor attendance, staffing levels, and workload distribution to support operational goals.