Office Services Supervisor, Auditor-Treasurer's Office

Stearns County•Saint Cloud, MN

19d•$34 - $50

About The Position

This position provides leadership and insight to employees in the Treasurer’s office at both the Administration Building and West Service Center locations. This includes supervision of tasks such as: Passport Services, Property Tax Payments/Payment Plans, Interdepartmental Deposits, and Delinquent Collections Processes. This position is responsible for supervision of, and compliance with regulations for the County’s federal Passport Program.

Requirements

High School graduate or equivalent
Two years post-secondary formal education in office management or similar field and five years of progressively related office support experience OR Nine years of progressively related office support experience
Must have the ability to pass federal passport eligibility requirements for managing County’s passport program
Experience using Microsoft Office applications
Reliable means of transportation to travel to multiple locations around Stearns County, some of which may not be accessible by public transportation

Nice To Haves

Knowledge of supervisory principles.
Knowledge of EDMS (Electronic Data Management System) principles and tools.
Ability to organize work efficiently.
Ability to make decisions in accordance with policies and procedures.
Ability to apply and explain policies, procedures, and regulations.
Ability to maintain records and prepare detailed reports.
Ability to work independently as well as part of a team.
Experience working in customer service.
Experience using Microsoft Outlook, Word, and Excel.
Experience with credit/debit cards, ACH, online payment deposits (PayPal), and banking.
Ability to effectively communicate verbally and in writing.

Responsibilities

Supervises, assigns, coordinates, instructs and maintains work schedules and prioritizes department activities and workflow.
Interprets and implements Federal, State, County, and departmental policies, procedures, and regulations to customers, personnel, and the greater public as needed. Provides reports and statistical information to administrators to ensure business practices are aligning with these laws and procedures.
Assists with and provides Oversight to staff regarding the collection of all County funds including real estate, personal property, mobile homes, deed and mortgage tax as well as State and Federal funds.
Reconciles all payments processed through online services including: cash book transactions, journal entries, wires, ACH transfers, direct deposits, internal transactions, and new bank set up.
Participates in employee selection, orientation, training, performance management, and disciplinary actions.
Oversee the gathering of information and prepares reports and communications for administrative use.
Leads responses to inquiries coming from the public.
Provides regular and ongoing consultation to staff, providing guidance on difficult and complex situations.
Supervises the acceptance and processing of applications for Passports.
Ensures the timely collection of County funds from real estate tax, personal property tax, mobile home tax, deed tax, mortgage tax as well as other County departments.
Provides or hosts Passport training sessions with other counties throughout the state.
Participates actively in county committees.
Attends work in a regular and timely manner.
Performs other duties as assigned or apparent.