Office Services Specialist

Leading Edge Administrators LLC•Egypt Lake-Leto, FL

just now•Onsite

About The Position

The Office Services Specialist will distribute incoming and outgoing correspondence. This position provides general reception and administrative support to Operations functions.

Requirements

High School Diploma or equivalent
One year of mail processing, reception and/or general office/administrative experience; working in a benefits organization is preferred
Solid working knowledge of standard computer applications including MS Word, Excel, Outlook, and PowerPoint
Ability using a computer which includes expert keyboard and navigation skills and learning new programs
Communicate clearly and professionally with internal and external customers
Work effectively individually and as part of a team to achieve established outcomes. Understand other’s roles and empower one another to take responsibility to be successful.
Demonstrate collaborative interactions with peers to reach a common goal as well as be a resource to team members and internal/external customers
Pay close attention to detail in all aspects of the job
Make decisions using available resources and sound judgment
Maintain confidentiality and discretion
Identify and resolve problems in a timely manner, gather and analyze information skillfully and proactively
Share knowledge with associates by effectively communicating and providing follow-up
Open to other’s ideas and exhibits a willingness to try new things.
Demonstrate accuracy and thoroughness; monitor work to ensure quality.
Prioritize and plan work activities to use time efficiently.
Adapt to changes in the work environment, manage competing demands and is able to deal with frequent changes, delays, or unexpected events.
Follows instructions, responds to direction, and solicits feedback to improve.
Act in such a way to instill trust from management, other associates, as well as customers.

Nice To Haves

working in a benefits organization is preferred

Responsibilities

Open, sort and prepare incoming correspondence for the appropriate recipient
Scan incoming correspondence and allocate as appropriate, including uploading into systems, creating tickets and tracking
Utilize established workflows; update and create support and process guides
Appropriately distribute imaged claims, appeals, adjustments and other member, provider, or other operational information
Research contact information for returned mail, contact the designated recipient/department for correct contact information and update in system
Process and maintain record of incoming and outgoing correspondence
Prepare mail merges to update documents for multiple recipients, address and apply postage
Perform reception coverage such as greet visitors, receive deliveries, maintain front desk records
Maintain office and break room supplies, place orders as needed. Put deliveries away
Assist with event planning including venue, food coordination, gifts, contract review, insurance certificates and payment
Maintain bulletin board and required postings
Support safety activities
Identify opportunities for process and office management improvements
Support all departments with administrative requests or projects