Office Services / Mailroom Supervisor

The Millennium Group•Charlotte, NC

51d

About The Position

The Office Services / Mailroom Supervisor is responsible for overseeing daily operations within the mail, shipping, receiving, and scanning departments. This position ensures that all incoming and outgoing mail and packages are handled efficiently and accurately while maintaining the highest level of customer service. The Supervisor is also responsible for staff training, performance management, vendor coordination, and ensuring compliance with company policies and operational standards. This role requires a strong leader who can effectively manage multiple priorities, resolve issues promptly, and foster a positive and productive work environment.

Requirements

Strong working knowledge of mail, shipping, receiving, and scanning operations.
Excellent administrative, organizational, and computer skills.
Proficient in USPS, UPS, and other shipping software.
Demonstrated leadership skills with the ability to set priorities, motivate, and develop staff.
Excellent written and verbal communication skills.
Exceptional customer service and interpersonal abilities.
Proven problem-solving and analytical skills.
Ability to multi-task and adapt to changing priorities in a fast-paced environment.
Must be capable of performing the duties of subordinates when necessary.
Must be able to lift up to 50 pounds.
Flexible, dependable, and team-oriented with a strong focus on service excellence.

Responsibilities

Collect data and prepare accurate monthly operational reports.
Maintain organized records and files for all mailroom and shipping activities.
Train, monitor, and discipline employees as necessary to ensure performance standards are met.
Conduct employee appraisals and evaluate performance on a regular basis.
Interview candidates for open positions and assist with the hiring process.
Demonstrate strong problem-solving skills and address operational challenges proactively.
Handle difficult or irate customers in a professional and diplomatic manner.
Maintain, review, and update the Site Operations Manual to reflect current procedures.
Manage and update a centralized employee database for mail processing, production reporting, and tracking deliveries and pick-ups.
Educate client staff about available mail, shipping, and office services.
Liaise with vendors on behalf of the client and maintain strong vendor relationships.
Review departmental charges and post client chargebacks accurately.
Review and code courier invoices for processing and approval.
Ensure priority handling of all accountable deliveries, including messenger packages.
Maintain all mailroom and shipping equipment in good working order; perform basic key-operator maintenance.
Provide prompt and thorough follow-up (verbal and written) on any lost, delayed, or service-related package issues.
Oversee inventory management and distribution of client office supplies.
Act as the primary point of contact with the client and attend meetings as required.
Keep the Operations Manager informed of operational efficiencies, challenges, and areas for improvement.
Resolve interpersonal conflicts among staff and promote teamwork and collaboration.
Perform other duties as assigned to support departmental goals and client satisfaction.