Office Services Clerk

State of Maryland • Harford, MD

7d • Onsite

About The Position

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

Requirements

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• One year of experience performing clerical duties.
• Candidates may substitute 30 credit hours of education at an accredited college or university for one year of the required experience.
• Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

Nice To Haves

• Six months of experience with Google Suite products.
• Six months of experience with Microsoft Word.
• Six months of experience in a fast-paced, evolving office environment.

Responsibilities

• Register applications to determine applicable categories of assistance by reviewing, verifying and interpreting information in case records, applications and other documents, utilizing knowledge of agency policies and procedures.
• Complete mail duties.
• Perform administrative support tasks through the utilization of program guidelines and automated systems.
• Work the front desk to greet customers, accept paperwork, log all visitors, and assign interviews.
• Research on all automated systems to determine decisions made on a case, to interpret decisions and relay to customer or general public.
• Assemble and verify data and compile information in order to prepare routine statistical reports.
• Greet and log in all customers and visitors on the Visitor Log (Google Sheet) to assess reason for visit.
• Notify individuals for visitor meetings.
• Pick-up mail from the upstairs mailbox area, run through the postage machine, and place in postal container at the guard desk for pick up.
• Answer Family Investment Administration phones for the agency.

Benefits

• health insurance
• dental
• vision plans
• six (6) personnel days annually (prorated based on start date)
• ten (10) days of accumulated annual leave per year
• fifteen (15) days of accumulated sick leave per year
• up to sixty (60) days of paid parental leave upon the birth or adoption of a child
• at least twelve (12) holiday per year
• Pension – State employees earn credits towards a retirement pension.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED