Office Services Associate
About The Position
Williams Lea by RRD is a global business support services company with over 200 years of experience. They specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies, particularly in the legal, financial, and professional services industries. This is a people-powered organization with thousands of employees globally, working to help clients operate more efficiently and effectively. The Office Services Associate will be responsible for utilizing appropriate logs for all office services work, ensuring job tickets are properly filled out, and performing tasks in reprographics, mail, and intake functions according to established procedures. They will also communicate with supervisors or clients on job or deadline issues, meet contracted deadlines, troubleshoot basic equipment problems, and perform Quality Assurance. The role requires the ability to lift up to 50 lbs. on a regular basis, prioritize workflow, and interact with clients in person, over the phone, or electronically. Adherence to company and client site policies, and cost-efficient use of equipment and supplies are also expected.
Requirements
- High school diploma or equivalent.
- Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
- Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
- Familiar with general back office procedures to meet and maintain client satisfaction.
- Proven customer service skills are required in order to create, maintain and enhance customer relationships.
- Good written and verbal communication skills, including professional telephone and email etiquette.
- Attention to detail with good organizational skills.
- Must be able to meet deadlines and complete all projects in a timely manner.
- Ability to handle sensitive and/or confidential documents and information.
- Able to make independent decisions that conform to business needs and policy.
- Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
- Must work well in a team environment.
- Must be able to interact effectively with multi-functional and diverse backgrounds.
- Ability to work in a fast-paced environment.
- Must be self-motivated with positive can-do attitude.
Responsibilities
- Utilize appropriate logs for all office services work.
- Ensure that job tickets are properly filled out before beginning work.
- Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
- Follow procedures to run jobs in proper order.
- Communicate with supervisor or client on job or deadline issues.
- Meet contracted deadlines for accepting, completing, and delivering all work.
- Troubleshoot basic equipment problems.
- Prioritize workflow.
- Performs Quality Assurance on own and work of others.
- Load machines with various paper, toner, supplies.
- Answer telephone, emails, and place service calls when needed.
- Interact with clients in person, over the phone or electronically.
- Adhere to Williams Lea policies in addition to client site policies.
- Use equipment and supplies in a cost-efficient manner.
Benefits
- medical
- dental
- vision coverage
- paid time off
- disability insurance
- 401(k) with company match
- life insurance
- other voluntary supplemental insurance coverages
- parental leave
- adoption assistance
- tuition assistance
- employer/partner discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
