Office Services Associate

K2 Services•New York, NY

4d•Onsite

About The Position

The Office Services Associate plays a crucial role in ensuring the efficient operation of the office by providing comprehensive support services, including back-office support and mail handling. This position is responsible for maintaining a professional and efficient office environment. The shift for this position is 9am to 6pm, Monday to Friday.

Requirements

High school diploma or equivalent
Minimum 3 years of experience in a professional business setting
Ability to understand client inquiries and provide effective responses
Experience in using Microsoft Office products and applications
Understands the importance of delivering added value to clients
Team player who can keep a positive attitude, motivate peers, and build relationships
Ability to maintain confidentiality and security of any client information
Displays a pleasant and cheerful disposition at all times
Client first mentality
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time

Responsibilities

Collaborate with the client organization to define robust policies, procedures, standards, and tools that align with business goals and drive operational excellence.
Identify and monitor Key Performance Indicators (KPI), ensuring adherence to all Service Level Agreement (SLA) requirements.
Apply project and change management methodologies to identify and implement process improvement opportunities in a service-oriented environment.
Regularly update and maintain the Site Operations Manual/Playbook to ensure accurate and comprehensive documentation of operational processes.
Facilitate essential mail services, encompassing accurate sorting and distribution of interoffice mail, timely execution of internal mail runs, and proficient operation of postage equipment for outgoing mail processing.
Ensuring the preparation of specialized outgoing mail (e.g., certified registered) and the diligent collection of outgoing mail from designated internal zones.
Actively participate in training programs, including the utilization of the Cornerstone platform, to enhance your knowledge and skills in the role.