CRMG Office Service Support - ENT Clinic

Cheyenne Regional Medical Center•Cheyenne, WY

13d•Onsite

About The Position

The Office Service Support provides administrative and clerical support to department or unit. This position is responsible for scheduling, registration, pre-registration and maintaining accurate non-clinical patient information. Perform general receptionist duties.

Requirements

High school diploma (or equivalent certificate from an accredited program) or higher OR, one (1) or more years of job-related experience
Valid USA driver’s license
Must have clean driving record that follows Cheyenne Regional Medical Center’s driving guidelines

Nice To Haves

High school diploma (or equivalent certification from an accredited program) or higher degree
Medical Terminology experience and/or education
Customer service experience
Clerical experience
Experience in a clinical setting

Responsibilities

Greets visitors and checks in patients with accurate demographic and insurance information.
Executes the pre-registration and pre-authorization process by obtaining necessary documentation from the patient, patient’s physician, and insurance company.
Obtains insurance verification by e-verify or phone.
Obtains necessary signatures for consent for services and mandatory Medicare documents.
Encourages and assists patients in registration of patient portal.
Responsible for scheduling patients for in office procedures/office visits and relaying patient data to those who require the information.
Places patient appointment reminder calls.
Obtains appropriate co-pays and account payments; responsible for cash drawer.
Maintains accurate files and record systems to assist with all chart preparations for upcoming procedures and record statistics.
Monitors the queues including performing the referral process through Epic and incoming faxes.
When applicable, refers patients to Financial Assistance Office for payment plan or financial assistance.
Understands that it is not within their scope of practice to handle any medications that they might inadvertently come in contact with, including medications delivered in the pneumatic tube system or shipped to the clinic. If they do come in contact with medications, they know to alert a licensed employee for them to handle.