Office Service Representative III

Canon Business Process Services • Scottsdale, AZ

23h • Onsite

About The Position

Under general supervision, this role is responsible for all mail, packages, and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality, and other duties as assigned. The position ensures total customer satisfaction through understanding customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.

Requirements

• High school Diploma or equivalent
• 5+ years’ experience working in a mailroom or professional office environment
• Thorough knowledge of all metering, weighting, logging and other shipping procedures
• Proficiency in computer skills
• Ability to perform complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photo-copying, color copying, etc.) without guidance from supervisor
• Excellent customer service, professional attitude and appearance are a must
• Ability to work overtime & meet deadlines

Responsibilities

• Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.
• Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.
• Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).
• Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines.
• Log and deliver incoming overnight packages within established time frames.
• Log outgoing and incoming items as required and review for accuracy/completeness.
• Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery.
• Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers).
• Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.
• Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs.
• May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.
• Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles.
• Where appropriate, input facsimile data into computer for client charge back.
• Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary.
• Prepare monthly production and volume reports in order to measure productivity and prepare billing charges.
• Perform other administrative duties from inserting, copying and photocopying to faxing as needed.
• May possibly perform any of the following functions at the direction of the Site Manager: Set up and maintain client’s kitchen areas and conference rooms, order food and make coffee.
• Provide reception work such as answering telephones, taking messages and greeting visitors.
• Move boxes, supplies or furniture; replace light bulbs.
• Document scanning.
• Prepare outgoing items for shipping.
• Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site.
• Additional duties as assigned.

Benefits

• Competitive pay & benefits
• Comprehensive training and development programs that prepare employees to advance from within
• A company focused on creating a positive work and client environment
• Employee discounts on entertainment, products, and services nationwide

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees