Office & Scheduling Team Leader

Culligan Kaat's Water Conditioning•Plymouth, WI

4h•Onsite

About The Position

Culligan is hiring a full-time Office & Scheduling Team Leader at its Plymouth, Wisconsin office. The position reports to the WI Operations Team Leader and directly manages the Plymouth location office team. It supports customers by coordinating timely service and route scheduling and handling sales and billing paperwork. The role requires working full-time at the Plymouth location.

Requirements

High school diploma or General Education Degree (GED).
Friendly and approachable attitude when greeting and assisting customers.
1–2 years of experience working in an office environment.
Experience with Microsoft Office applications.
Strong organizational skills and ability to multitask.
Ability to work independently and handle customers' money responsibly.

Responsibilities

Contact past, current, and prospective customers using effective, polite telephone and interpersonal communication, and provide support with leads for the sales and marketing department.
Schedule route and service workers to customer locations effectively and cost-consciously.
Communicate with and manage office staff, ensuring quality, accuracy, and efficiency in their work.
Communicate with customers about service and route scheduling, billing and invoicing, equipment, and service options.
Map and organize service technicians' work for the following day.
Enter or verify completed service and route work and make necessary account changes.
Scan and file daily work.
Serve walk-in retail customers purchasing in-store products and process payments by check, credit card, or cash.
Balance the cash drawer and complete the daily deposit; process credit card payments called in by customers.
Work with the office, service, route, and sales teams to resolve customer-related issues and coordinate scheduling.