Office & Sales Support Administrator

Manay CPA•Marietta, GA

22d•$40,000 - $45,000

About The Position

Manay CPA is a global, full-service accounting and advisory firm headquartered in Atlanta, GA. With over 20 years of experience and a diverse team across 4 continents, we proudly support individuals, entrepreneurs, and businesses of all sizes. Our services include business formation, accounting, tax, payroll, audit, and HR solutionsâdelivered with a personalized, relationship-first approach. We partner with clients at every stage of their journey, helping them navigate the complexities of business and finance with confidence. Recognized as a Top 100 Small Business by the U.S. Chamber of Commerce and a Top 25 Small Business of the Year by the COBB Chamber for four consecutive years, weâre trusted by both local and international clients. Our CEO, Burcu Bree Manay, was also named one of the Top 50 Women in Accounting for her leadership and impact in the field. At Manay CPA, your growth is our purpose. Join a team where innovation, integrity, and global collaboration drive real success. ð Learn more at www.manaycpa.com

Requirements

High School Diploma required; Associate's or Bachelor's degree preferred.
Proven experience in a front office, client support, or administrative role â strong phone skills are a must.
Experience working in a fast-paced, client-facing office environment.
Excellent verbal and written communication skills with a client-first mindset.
Strong organizational and multitasking abilities with the ability to manage multiple priorities effectively.
Detail-oriented with high level of accuracy in documentation and data management.
Professional demeanor and customer service orientation.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook); comfortable working with sales teams and leadership.
Ability to quickly learn new systems and processes, including firm-specific software.
A sales-oriented mindset and confidence in client interactions is strongly preferred.

Nice To Haves

Experience with CRM or sales tools is a plus.
Prior experience in an accounting or professional services environment is a plus.
Valid driver's license is a plus.

Responsibilities

Serve as the primary point of contact for clients via phone, email, and in-person inquiries, ensuring a professional and responsive experience.
Answer, screen, and direct incoming calls in a professional and timely manner.
Schedule and manage client appointments, meetings, and conference calls.
Work closely with the US Sales Team and Tax & Accounting Operations Team to ensure client needs are met efficiently and effectively.
Support the end-to-end client journey, including onboarding, scheduling, and ongoing communication.
Prepare and maintain sales-related documentation, reports, and presentations.
Manage and update client records, contracts, and databases with accuracy and attention to detail.
Provide general administrative support, including filing, data entry, and document management.
Coordinate office operations, maintain a professional and organized front office environment, and ensure common office spaces are tidy and well-maintained.
Assist in tracking sales pipeline activity, client requests, and follow-ups to ensure nothing is missed.
Handle incoming inquiries, resolve issues promptly, and escalate when necessary.
Support organization of client meetings, internal events, and company gatherings (scheduling, logistics, coordination).
Maintain strong communication between clients and internal teams to ensure alignment and satisfaction.
Ensure a high level of professionalism and confidentiality when handling sensitive information.
Support special projects and ad-hoc requests from the executive team and firm owner.
Report directly to the Director of Sales & Business Development, providing updates and assisting with team initiatives as needed.