Office/Records Clerk

Intermountain Health • Federal Way, WA

3d • $17 - $22 • Onsite

About The Position

Provides support and various tasks related to the patient record system including customer assistance. Schedule - Monday - Friday 8:00am - 5:00pm Job Essentials May assist in any capacity to support the department in the coordination of patient care. Greets customers, answers telephone calls, takes messages and forwards calls in a courteous and efficient manner. Distributes and explains paperwork or forms to customers. Collects paperwork or forms from customers ensuring it is complete. Collects, copies or processes items from customers such as forms, insurance cards or payments. Ensures customers requests are triaged and handled appropriately and timely. Responds to requests for information and appropriately processes information per policy. Professionally handles difficult situations with customers and gets appropriate support when needed. Provides clerical support. May assist with the following including but not limited to: sorting and distributing mail, typing, data entry, scheduling appointments, scheduling meetings, order and stocking of maintaining supplies, assembly of files/charts, and scanning. Frequently checks phone messages and emails to address workflow requests efficiently. Maintains a professional image in communication and work space.

Requirements

• Demonstrated ability to perform multiple tasks with accuracy and in a timely manner.
• Demonstrated effective verbal and written communication skills.
• OR -Demonstrated focus on positive customer service.

Nice To Haves

• One year experience in a clerical capacity.
• One year in a customer focused setting.
• Experience working in a healthcare setting.
• Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.
• Operate computers, telephones, office equipment, including manipulating paper requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Responsibilities

• May assist in any capacity to support the department in the coordination of patient care.
• Greets customers, answers telephone calls, takes messages and forwards calls in a courteous and efficient manner.
• Distributes and explains paperwork or forms to customers.
• Collects paperwork or forms from customers ensuring it is complete.
• Collects, copies or processes items from customers such as forms, insurance cards or payments.
• Ensures customers requests are triaged and handled appropriately and timely.
• Responds to requests for information and appropriately processes information per policy.
• Professionally handles difficult situations with customers and gets appropriate support when needed.
• Provides clerical support.
• May assist with the following including but not limited to: sorting and distributing mail, typing, data entry, scheduling appointments, scheduling meetings, order and stocking of maintaining supplies, assembly of files/charts, and scanning.
• Frequently checks phone messages and emails to address workflow requests efficiently.
• Maintains a professional image in communication and work space.

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Learn more about our comprehensive benefits package here.
• Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
• At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.
• Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees