Records Clerk

DCCEEW NSW

5d • Onsite

About The Position

The Records Clerk focuses on helping keep records organised, secure and easy for
people to access. You’ll be involved in the day‑to‑day handling of both physical
and digital records, including retrieval, sorting, archiving and disposal
activities, as well as supporting the effective use of EDRMS systems. The work
also includes responding to requests and enquiries in a timely and professional
way so that customers receive consistent, reliable service.

You’ll be part of a supportive team where guidance, shared knowledge and
hands‑on assistance are always available. This collaborative environment helps
make it easier to manage high‑volume periods; juggle shifting priorities and
maintain strong service standards. With teammates onsite to help and offer
direction, you can focus on delivering accurate, customer‑focused and dependable
records services.

Requirements

• A positive, team‑oriented attitude that contributes to a supportive and collaborative onsite work environment.
• A proactive approach to managing your workload, staying organised and keeping tasks moving even during busy periods.
• A commitment to providing helpful, timely and customer‑focused support in all record‑keeping activities.
• A willingness to ask questions, seek guidance and learn from others to ensure consistent, high‑quality service delivery.
• A strong sense of accountability, taking ownership of your work and ensuring accuracy and reliability in all record‑related tasks.
• Strong grasp of the State Records Act (NSW) and AS ISO 15489, with a clear understanding of statutory record‑keeping obligations.
• Solid capability in applying records and archival management principles across systems, processes and daily practices.
• Tertiary qualifications in information management or other relevant field and/or equivalent knowledge and substantial experience in the IT and /or records management industry.

Responsibilities

• Day‑to‑day handling of both physical and digital records, including retrieval, sorting, archiving and disposal activities
• Supporting the effective use of EDRMS systems
• Responding to requests and enquiries in a timely and professional way

Benefits

• A highly supportive team that provides ongoing guidance and hands‑on help as you grow in the role.
• Flexibility in work arrangements
• Diverse and fulfilling assignments
• Prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs.
• Fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees