Office Receptionist/Scheduler

Ncontrol Driving School•Gilbert, AZ

1d•Onsite

About The Position

We are seeking an energetic, dependable, and professional Office Receptionist/Scheduler who enjoys working in a fast-paced environment within a small office setting. The ideal candidate will possess great communication skills, excellent customer service abilities, and the capacity to adapt quickly to changes. This role requires knowledge of general office procedures, strong organizational and multitasking skills, and keen attention to detail. The ability to learn new processes and procedures efficiently is essential. You will handle interruptions with finesse and professionalism, delegate certain tasks, coordinate with your team, and work both independently and collaboratively.

Requirements

Excellent Customer Service & Multitasking Skills
Experience with Google Calendar, Google Mail, Google Sheets, Google Voice & text
Experience using multiple telephone-line systems
Team Player
Must be able to work in a team environment and work independently
Multi-tasking & detailed oriented
Valid ID
Must pass a background check

Nice To Haves

Previous Office Admin experience or Call Center background a plus

Responsibilities

Answer incoming calls and make outgoing calls to clients.
Track call logs.
Transmit information or documents to customers via computer, mail, or email.
Provide information to walk-in clients about courses or services.
Answer client questions.
Send thank you emails to clients and referrals.
Enroll clients in classes.
Register clients using the office database and complete paperwork electronically and/or manually.
Add detailed notes to student profiles for effective intra-office communication.
Process payments using the office database; collect occasional check or cash payments.
Conduct reminder calls for specific group courses.
Schedule driving appointments.
Handle new client inquiry calls and provide course information.
Maintain iPads and ensure they are charged daily.
Review all paperwork to be scanned, including outside records.
Perform quality checks and upload Driving Evaluations into student profiles in Teachworks.
Maintain and disinfect the office area, keeping it clean.
Undertake other projects as assigned.