Office & People Experience Coordinator

OLO•New York, NY

57d•$65,000 - $75,000•Onsite

About The Position

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. The Office & People Experience Coordinator is responsible for overseeing the end-to-end employee experience in our HQ office, ensuring our space is hospitable and accurately reflects our core values. Reporting to our Senior Manager, HRIS & People Operations, you will be the go-to person for all office logistics and be an active member of the People + Culture team, supporting a variety of day-to-day tasks. You will play a critical role in the success of our post-move transition and the ongoing maintenance of an engaging and productive work environment. Your work will have a direct impact on employee engagement, team collaboration, and the overall positive perception of our workplace. This position is based in Olo's headquarters in New York City.

Requirements

2-3 years of office and facilities management experience.
Passion to learn more about People + Culture and employee experience.
Excellent communication skills with demonstrated ability to effectively work with senior management as needed.
Demonstrated ability to manage sensitive information with the highest level of discretion and professionalism.
Experience managing company-wide relationships and partnering cross-functionally.
Ability to multitask, build processes, and take initiative.
Ability to use Google docs, email, video conferencing platforms, and other related technologies.

Nice To Haves

Office relocation experience preferred.
Experience supporting employee offboarding & onboarding preferred.
Experience in the restaurant technology industry is a plus!

Responsibilities

Daily Office Audits: Conduct comprehensive daily walkthroughs to guarantee all areas, including kitchens, conference rooms, and common spaces, are clean, organized, and presentable. Proactively identify and resolve maintenance or cleanliness issues.
Kitchen & Pantry Management: Maintain a high standard of hospitality by managing and restocking all beverages, snacks, and supplies.
Meeting & Event Support: Facilitate on-site meetings by setting up rooms with required materials and partnering with IT to ensure seamless TV and Zoom functionality. Provide welcoming on-site support for team meetings and external visitors, representing the company's brand and culture.
Catering Coordination: Manage all team and office-wide catering, coordinating with Executive Assistants for department needs for all-hands events. Oversee delivery, setup, and post-meal cleanup.
Onboarding & Offboarding Logistics: Support the People & Culture team's employee lifecycle programs through managing tasks for new hire onboarding, employee offboarding, and day-to-day employee inquiries, including but not limited to HRIS entries, report creation, sending swag boxes to team members, and generating business cards as needed.
Employee Engagement & Community Building: Champion a vibrant workplace atmosphere by facilitating in-office social gatherings and team celebrations (e.g., holiday parties, milestone recognitions, team lunches)
Mail Management & Digital Archiving: Receive, sort, and distribute all incoming mail. Ensure relevant documents are promptly scanned to the shared drive for digital access by appropriate teams.
Finance Support & Records: Manage the secure receipt of physical checks via mail. Process weekly deposits using the check scanner.
Vendor Management: Manage Olo's office-related vendor list and contracts, track renewal dates, and facilitate renewals as appropriate
Move-In Coordination & Setup: Act as the primary on-site lead for the final phase of our office relocation, focusing on successful move-in, set up, and creation of office-related processes. This includes supporting project team members with set-up responsibilities and confirming all operational systems (e.g., mail, security access, etc.) are fully functional in the new space.

Benefits

We offer great benefits, such as 20 days of paid time off, 10 sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, a generous parental leave plan, volunteer time off, gift matching policy, and more!

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