Office & Operations Coordinator | $18-20/hr
About The Position
The Grounds Guys of Northwest San Antonio is seeking an organized, dependable, and resourceful individual to support their growing landscaping business. This role goes beyond traditional receptionist duties, focusing on office organization, marketing support, process improvement, and project ownership. The ideal candidate is someone who thrives on creating order, learning new systems, problem-solving, and ensuring tasks are completed effectively. This position will assist in taking over recurring administrative, marketing, and operational tasks, and contribute to developing better systems as the company expands. The responsibilities may evolve based on business needs and the candidate's strengths, with opportunities for growth.
Requirements
- Highly organized and dependable
- Comfortable working independently once given direction
- Able to follow through without constant reminders
- Resourceful and willing to research unfamiliar topics
- Comfortable learning new software and systems
- Able to manage multiple tasks and priorities
- Strong written communication skills
- Detail-oriented
- Comfortable making recommendations and asking questions
- Willing to take ownership of assigned responsibilities
- Flexible and comfortable working in a growing small business
Nice To Haves
- Previous experience in office administration
- Previous experience in project coordination
- Previous experience in marketing support
- Previous experience in customer service
- Previous experience in a small-business environment
Responsibilities
- Help organize recurring office tasks and workflows
- Create and maintain simple checklists, procedures, and process documentation
- Research vendors, software, and business solutions
- Compare options and assist with implementation of new solutions
- Maintain organized records, files, and perform recurring administrative tasks
- Help keep projects moving and follow up on open items
- Identify opportunities to make routine office processes more efficient
- Create and schedule Facebook and Instagram posts
- Assist with email and text marketing campaigns
- Help manage customer campaigns through platforms such as Broadly
- Collect and organize project photos for marketing use
- Support seasonal promotions and customer outreach
- Help with review and referral campaigns
- Track basic campaign activity and responses
- Help maintain a quality-control process for recurring maintenance customers
- Track property inspections and follow-up items
- Help document customer concerns and service issues
- Coordinate follow-up between the office and field team
- Assist with ensuring customer issues are resolved and closed out
- Answer or return customer calls, texts, and emails as needed
- Gather basic information from new leads
- Assist with scheduling and customer follow-up
- Maintain accurate customer and job records
- Help follow up on estimates and recurring customer needs
- Provide general office and administrative support
- Assist with projects designed to improve business operations, such as researching phone providers, assisting with call routing, creating quality-control processes, organizing follow-up procedures, improving customer onboarding, creating templates, and organizing marketing campaigns.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
