Office Operations Assistant Primary Care

Ascension•Franklin, WI

3d•Onsite

About The Position

This role is responsible for managing the full patient lifecycle within the Primary Care department at Rawson Medical Center. The Office Operations Assistant will greet visitors, handle check-in and check-out processes, and manage appointment scheduling and confirmations. Key duties include securing necessary documentation, verifying patient demographics, and obtaining insurance authorizations. The position also involves collecting patient payments, reconciling financial reports, and providing essential clerical and telephone support.

Requirements

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Nice To Haves

Previous customer service preferred

Responsibilities

Manage the full patient lifecycle by greeting visitors, handling check-in/out, and scheduling or confirming appointments.
Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertifications.
Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.
Answer telephones, screen calls, take messages, and provide essential clerical support.