Office Operations Assistant Family Practice
About The Position
This role is for an Office Operations Assistant in the Family Practice department at Ascension All Saints Med Office in Racine, WI. The position is full-time, Monday-Friday, with hours varying between 7:00 am and 6:00 pm. The assistant will manage the full patient lifecycle, including greeting visitors, handling check-in/out, and scheduling/confirming appointments. They will also secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertifications. Financial responsibilities include collecting co-pays, deductibles, and previous balances, and reconciling reports and deposits. Additionally, the role involves answering telephones, screening calls, taking messages, and providing essential clerical support.
Requirements
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- Required professional licensure/certification can be used in lieu of education or experience, if applicable.
Responsibilities
- Manage the full patient lifecycle by greeting visitors, handling check-in/out, and scheduling or confirming appointments.
- Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertifications.
- Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.
- Answer telephones, screen calls, take messages, and provide essential clerical support.
Benefits
- Paid time off (PTO)
- Various health insurance options & wellness plans
- Retirement benefits including employer match plans
- Long-term & short-term disability
- Employee assistance programs (EAP)
- Parental leave & adoption assistance
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
