Office Manager - Middletown
About The Position
Stock Yards Bancorp, Inc. is seeking an Office Manager for its Middletown location. This role is responsible for managing a team to achieve assigned goals through exceptional service and needs-based selling. The Office Manager will oversee office operations while supervising and developing staff. The position supports the bank's mission, vision, and philosophy, and ensures compliance with regulatory agencies. Key responsibilities include retaining and expanding customer relationships, opening new accounts, performing account maintenance, processing and closing loans, and engaging in consultative selling. The role also involves performing Service Associate duties, leading team building and motivation efforts, supervising branch personnel (including performance appraisals, employee development, disciplinary actions, and scheduling), and exemplifying a commitment to service. Additionally, the Office Manager will assist with business development, stay updated on bank policies, manage customer relations, oversee office operational processes, and represent the bank at community functions.
Requirements
- High School Diploma or GED Equivalent required
- Graduate of Management Training Program or 3+ years of retail banking experience
- 1+ years of lending experience
- Computer proficiency including Microsoft Word, Excel, Outlook, Etc.
- Ability to work in team environment and motivate others
- Proven supervisory experience helpful
- Professional appearance and demeanor
- Good communication skills – both written and verbal
- Organizational skills and time management
- Ability to adapt to a changing environment
- Demonstrate active listening skills
- Practical application of policies and procedures
- Ability to coordinate actions in relation to the actions of others
- Ability to foresee problems and develop solutions
Nice To Haves
- BS/BA business related field preferred
Responsibilities
- Retain and expand current customer relationships
- Open new accounts, perform account maintenance, process and close loans
- Consultative Selling - Engage existing clients and prospects to uncover needs and offer solutions
- Perform Service Associate duties as required, such as, processing deposits, withdrawals, cashing checks, balancing a cash drawer and processing teller work through image capture
- Responsible for team building & motivation – Track results vs. goals, conduct weekly team meetings and coach employees
- Supervise branch personnel – Responsible for performance appraisals, employee development, disciplinary actions and scheduling
- Lead, exemplify and coach to 212º commitment to service
- Assist with business development by preparing for and participating in business calling activities, networking, and community involvement.
- Remain up to date with changes in bank operational policies and procedures to ensure staff compliance while making recommendations to improve efficiency
- Responsible for customer relations including complaints and inquiries
- Responsible for office operational processes
- Represent the bank at community functions
Benefits
- 401(K) with a company match of up to 6%
- ESOP employer match
- Medical insurance
- Dental insurance
- Vision insurance
- Cancer/Disease insurance
- Accident insurance
- Flexible Spending Accounts
- Flexible Savings Accounts
- Health Savings Accounts
- Bank paid Life/AD&D insurance
- Voluntary Life/AD&D insurance
- Bank paid Short-Term and Long-Term Disability insurance
- Employee Stock Purchase Plan
- Employee Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
