Front Office Manager

Lumin Health • Bethesda, MD

10d • Onsite

About The Position

Lumin Health is seeking a proactive, detail-oriented, and people-focused Office Manager to oversee the daily administrative operations of our Bethesda site. This in-person role will support clinicians and staff, manage scheduling and patient communications, maintain office systems and supplies, and foster a warm and professional atmosphere. The Office Manager will play a pivotal role in the patient-first care model, ensuring the office runs smoothly and efficiently. This is an opportunity to contribute to a fast-growing, mission-driven organization reshaping behavioral health care.

Requirements

• Bachelor’s degree or equivalent experience.
• Previous experience as an Office Manager, Administrative Assistant, or similar role.
• Customer service experience and a client-focused mindset.
• Strong organizational, time management, and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Google Workspace and scheduling tools.
• High attention to detail and ability to adapt in a fast-paced environment.
• A team-oriented mindset and proactive approach to problem-solving.
• Passion for mental health care and a strong alignment with Lumin’s mission.

Nice To Haves

• Background in healthcare, behavioral health, or clinical settings.
• Familiarity with electronic health records (EHR) and practice management systems, Slack, and CRM tools.
• Ability to maintain discretion and handle sensitive information professionally.
• Experience planning internal events or office team-building activities.

Responsibilities

• Manage day-to-day operations of the office to ensure efficiency and a high standard of care.
• Greet and support clients in person and by phone; create a warm and welcoming environment.
• Monitor appointment schedules to ensure timeliness and proper patient flow.
• Handle incoming and outgoing communications, including calls, emails, and mail.
• Maintain inventory and restock office and clinical supplies as needed.
• Coordinate meetings, staff schedules, and internal communications.
• Assist with onboarding new hires and ensuring readiness of their workstations.
• Support insurance authorization processes and collaborate with billing teams to ensure accurate claim submissions.
• Ensure client documentation and records are maintained securely and accurately.
• Liaise with building management and service providers to support facility needs.
• Organize occasional office events and staff engagement activities.

Benefits

• $28.50-31.25/hour, commensurate with experience
• Excellent medical, dental, and vision insurance, plus supplemental coverage
• 401(k) with company match
• 12 days of paid time off (PTO)
• Paid holidays per company policy
• Work with a supportive, mission-driven team in an innovative mental health environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level