Office Manager - Edinboro Medical Center - FT

Highmark Health•Edinboro, PA

About The Position

The Office Manager manages the daily operations of one or two physician offices or a single ambulatory surgery center. The role oversees front- and back-office functions, supervises and develops staff, monitors financial and revenue-cycle performance, and works with physicians, leadership, and health professionals to meet organizational and practice goals. The Office Manager also monitors patient satisfaction and quality metrics, resolves issues, ensures regulatory compliance, and performs other duties as assigned or required.

Requirements

Associate's degree or equivalent combination of education and/or experience.
1–3 years of experience in a practice or healthcare setting, or equivalent combination of education and experience.
Comply with the company's Code of Business Conduct, applicable laws and regulations, company policies, and training requirements.
Protect covered information, cardholder data, and confidential customer information, and comply with HIPAA and company privacy and information security policies.

Nice To Haves

Certified Physician Practice Manager (CPPM).

Responsibilities

Manage the day-to-day operations of a physician practice, including front- and back-office functions, or an ambulatory surgery center.
Supervise staff, resolve problems, and implement approved disciplinary action.
Interview, hire, train, and conduct performance evaluations.
Manage and monitor financial and revenue-cycle metrics, including staff hours, resource allocation, expense budget, patient volumes, and revenue-cycle processes.
Provide primary or secondary review of reconciliation of monies collected and deposited.
Monitor patient satisfaction reports, identify variances from standards, and address and resolve patient complaints.
Monitor quality and performance-improvement metrics and address deficiencies.
Work collaboratively with physicians, leadership, and health professionals to accomplish organizational and practice or ambulatory surgery center goals.
Ensure compliance with regulatory requirements.
Perform other duties as assigned or required.