Office Manager

ODYSSEY BEHAVIORAL GROUP•Harrisburg, PA

3d•Onsite

About The Position

To meet an ever-expanding need for mental health and substance use disorder treatment services in the region, we are excited to announce our new location coming soon in Harrisburg, PA. The approach at our treatment centers is firmly rooted in individualized, person-centered care to help clients uncover the why behind their disorders and help them build foundational relationships that help answer the how in moving forward. Our comprehensive programs provide expert care tailored to each individual’s recovery journey. We offer partial hospitalization (PHP) and intensive outpatient programs (IOP) led by psychiatric providers, licensed clinicians, and experienced professionals. Medication-assisted treatment (MAT) is also available at every level of care.

Requirements

Minimum of high school Diploma
2 years’ experience in the human services or customer service field.
Excellent Organization and communication skills.
Strong attention to detail and proficient in Microsoft.
Valid driver’s license, vehicle insurance and acceptable driving record.
Clearance of TB test, and any other mandatory state/federal requirements.
Current CPR and First Aid certification.

Nice To Haves

While performing the duties of this job, the employee will be required to communicate with peers, clients, families’ other facilities and/or vendors.
Tolerant to various noise levels: noise level in the work environment varies – may be very quiet to moderate.
Performs duties that require the employee to sit or remain stationary for extended periods of time.
Job performance will require the ability to move throughout the building and may require walking around facility grounds.
While performing duties may be required to sit stationary for long periods of time.
While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste, or smell.
Ability to move up to 25 pounds.

Responsibilities

Assists the treatment program in daily functions around scheduling, making phone calls, and client care.
Ordering and distributing supplies.
Assist with intakes as needed.
Support the Executive Director while maintaining relationships and contacts.
Ensuring the cleanliness and safety of clients and staff.
Create a welcoming atmosphere to all visitors and clients.
Promote a positive culture between staff, clients, and outside parties.
Establish and maintain productive working relationships with peers and team members throughout Steps to Recovery and affiliated facilities.
Establish and maintain productive working relationships with third party vendors, as necessary.
Answer and direct phone calls.
Signing in all guests to the facility.
Assist in documentation of client services.
Assist in client needs.
Conduct client check ins.
Manage reception area.
Assisting with new intakes and discharges.
Assist NP/PA/Psychiatrist with scheduling and appointments.
Facilitating clinical groups as assigned by supervisor.
Manage supply inventory and supply ordering including UA POC supply.
Ensure supply/storage areas are kept orderly, organized, labeled and stocked.
Manage and communicate facility tour schedule.
Update facility slideshow to present current and up-to-date information.
Ensure that facility presentations are set up on electronic devices (TVs), staff bios are updated and present.
Ensure that client food/beverage/refreshments as well as reception/lobby areas and provider offices are appropriately stocked and kept orderly.
Ensure that designated smoking areas are being used properly and are up to safety and fire codes and that clients, staff and visitors are using the designated smoking areas.
Report any maintenance/building issues to Executive Director and Property Manager in a timely manner.
Ensure that group spaces, bathrooms, copy room, conference room and other common areas are neat, orderly and stocked with appropriate supplies.
Manage relationships with third party vendors.
Management of facility credit card and Regions updates.
Complete Expense Report for facility credit card on a monthly basis.
Collect client payments for OOP insurance costs and report collections to accounting department.
Upload bills from 3rd party vendors to Accounts Payable.
Open/close building to facility standards as assigned.
Navigate client issues and contact Executive Director with any acute or emergency situations.
APA interventions as needed.
Perform other duties as assigned.
Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate compliance.
Represents the program within the community at local, regional, and national events, as requested.
Assists in promoting and ensuring the organization’s values, mission, goals, and objectives are understood and actively supported by the employees.
Performs other duties as assigned.