Office Manager

Community Family Advocates • Pittsburgh, PA

1d • Onsite

About The Position

The Early Learning Resource Center’s (ELRC) Office Manager oversees general office operations to ensure the smooth running of the office. The Office Manager will work to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety. This individual will ensure overall office management including, 1) planning, organizing, and facilitating office administration across all sites, 2) managing facilities across downtown hub and satellites, 3) organizing the office space efficiently, and 4) organizing celebrations, meetings, and professional development days. The Office Manager plays an integral role in program operations, working in conjunction with the ELRC Director and Assistant Directors. This individual MUST be a people person who brings a positive attitude to their work and who naturally responds to challenges with a ‘can-do’ and problem-solving sensibility.

Requirements

• Excellent interpersonal skills and the ability to work collaboratively in a team-oriented atmosphere.
• Excellent communication skills, including accurate and effective written and verbal communications.
• Excellent attention to detail.
• Excellent organizational skills, including organizing workspace and computer files, project scheduling, time management skills and prioritizing certain activities.
• Must be self-directed and able to operate independently to achieve program objectives.
• Flexible, creative, assertive, and able to work in a multiple task or multidisciplinary environment.
• Must have working knowledge of SharePoint, Teams, and other collaboration platforms.
• Must have experience with project coordination or event planning.
• Ability to analyze and improve office systems, workflows, and procedures.
• Comfortable facilitating meetings, taking minutes, and tracking follow‑up tasks.
• Must have strong computer skills.
• Possess Act 33 and 34 and FBI Clearances.
• Mandated Reporter Training certified.
• Advanced proficiency with Outlook and Microsoft Office products.
• Bachelor’s Degree in a related field.
• 2-5 years of experience running an office.

Nice To Haves

• Familiarity with child care subsidy programs is preferred.
• Experience using Excel & Adobe Acrobat a plus.

Responsibilities

• Maintain the office condition and arrange for necessary repairs acting as the liaison with building management.
• Ensure that all office environments are welcoming to clients and guests (bulletin boards and notices posted, up-to-date resource materials available, water for guests) and maintain supply inventory for all offices.
• Facilitate onboarding and offboarding of staff by working with the DHS-HR, DHS-IT, CFA-HR, ELRC Director and Staff Development Specialist.
• Support Clerical Team by assisting with training of new clerical staff, attending weekly clerical meetings, overseeing special projects, and serving as back-up for clerical roles as needed.
• Work with the leadership team to coordinate meetings and agency-wide events including agenda development, inviting attendees and room reservations.
• Collaborate with the Outreach & Resource Community Liaison to prepare outreach materials for tabling events.
• Collaborate with Assistant Directors of Family Services, Director of ELRC Program Engagement and Family Supervisors to ensure effective operations of satellite locations including staffing, equipment, resource distribution and scanning/uploading.
• Coordinate and facilitate All Staff, Safety Committee and Welcome Committee meetings.
• Responsible for administrative duties related to supporting staff including identifying and facilitating needed equipment and developing training tip sheets and toolkits on a variety of programs and technologies.
• Organize ELRC and OCDEL communications, announcements, policies, procedures, and spreadsheets on SharePoint.
• Serve along with the Clerical Supervisor as the agency’s lead/liaison with DHS-IT for Help Desk, Clerical Inboxes, and On-Base including facilitating document sharing for internal or external audits.
• Proofread varying types of materials to ensure correct grammar, completeness, consistency, and adherence to agency policy.
• Complete other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level