Office Manager — Boutique Hotel, East Austin

Sincere Hospitality•Austin, TX

12h•Onsite

About The Position

Our small, award-winning boutique hotel in East Austin is looking for an experienced, highly organized professional to help manage our day-to-day operations. This is a leadership role for someone who's eager to learn how we do things and take real ownership of the processes and systems that keep a small, independently owned business running smoothly. You'll get hands-on training and ongoing support from your manager as you grow into the role, with more responsibility coming as you build confidence in our processes. As Office Manager, you'll oversee front desk and client-facing operations, customer service processes, inventory, procurement, and general office administration, while supervising front desk supervisors and staff. If you've managed a front desk, reception team, or client-facing office before - in a medical or dental office, salon, real estate office, gym, or similar - this role will feel familiar. Hotel experience is not required. This is a hands-on leadership role at a small business. You'll be doing the customer service work yourself day to day, as well as supervising the team you work alongside.

Requirements

Customer service experience and prior office management or operations management experience is required.
Demonstrated ability to supervise and train a team
Excellent organizational skills and independent judgment
Strong computer skills, including comfort learning new scheduling or booking software
Minimum one year of Austin residency, with working knowledge of the local area
Valid driver's license and reliable transportation
Must pass a background check

Nice To Haves

Hotel or hospitality experience is a plus, not a requirement.
Experience managing budgets, inventory, or purchasing preferred

Responsibilities

Sharing manager-on-duty responsibilities and overseeing successful daily operation of the property
Overseeing front desk and client-facing operations, including scheduling and booking management, reception, and customer service, and ensuring consistent execution of service standards
Training and supervising front desk supervisors and staff on scheduling/booking management and office procedures
Resolving escalated customer issues and overseeing coordination of VIP and group bookings
Managing scheduling and booking accuracy, and identifying opportunities to maximize revenue through smart pricing and allocation
Keeping the office and front desk systems organized, including recordkeeping, supply restocking, and equipment upkeep, and serving as the go-to person when staff run into system issues
Managing petty cash, with weekly counting and reconciliation
Preparing payroll for manager approval, reconciling timekeeping records against staff sign-ins
Scheduling housekeeping and maintenance coverage to keep the property in top condition
Owning inventory management and procurement - maintaining tracking systems, managing purchasing, and ensuring adherence to budget guidelines
Delegating responsibilities effectively while maintaining accountability for outcomes