Office Manager

SCI Shared Resources•Canton, OH

23h•Onsite

About The Position

Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.

Requirements

High school diploma, GED or completion of a diploma-training program at a college or technical school
Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required
Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required
Excellent communication skills both orally and in writing
High level of compassion, integrity, and confidentiality
Problem solving skills
Ability to multi task and set priorities
Detail oriented
Must be flexible and able to function in a face-paced environment

Responsibilities

Oversight of accounting functions including collections of accounts receivable, verification and payment of accounts payable invoices, control of cash receipts and deposits, petty cash management, and reconciliations.
Ordering supplies, completing inventory counts, and coordinating the processing and receipt of merchandise orders (memorials, caskets, vaults, markers, urns).
Overseeing the processing of installation funeral-related orders and orders to grounds and maintenance departments.
Supporting location management to ensure timely completion of contracts and work orders with proper documentation.
Scheduling incoming orders and drivers for ambulate service.
Completing various funeral/cemetery reports and files accurately.
Supporting Sales as necessary, requiring an understanding of JD Powers.
Assuring compliance with all Company policies and procedures, including Sarbanes Oxley (SOX) audit, Dignity University (DU) training, Interment Verification Training (IVT) audits, and DSO related to financial and administrative areas.
Assisting in preparing and/or overseeing all funeral/cemetery-related forms.
Reviewing time cards and administering corporate payroll policies and procedures.
Administering local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9’s, etc.).
Ensuring new associates receive new hire orientation.
Pulling monthly reports and creating stack ranking reports for key performance indicators.
Maintaining vehicle records/licenses.
Processing expense reports.
Updating General Price Lists (GPLs).
Managing all Alarm Systems (codes, working order, etc.).
Assisting with funeral services and “Making Everlasting Memories” (MEMs) as needed.
Coordinating daily activities with business unit and other departments.
Training associates in the proper administration of policies and procedures.
Servicing customers by interacting with families in a professional and compassionate manner.
Maintaining and updating customer records.
Updating company website with current obituaries and ensuring obituaries are placed in newspapers.
Providing a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations.
Behaving in a supportive way to enrich the work environment.
Using customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance.
Performing other duties as assigned.