Office Manager Plumbing Company

1-Tom-Plumber Johnstown • Johnstown, PA

9h • $50,000 - $70,000

About The Position

The Plumbing Office Manager oversees daily administrative & operational tasks, handling customer service, scheduling/dispatching technicians, billing/invoicing, payroll, and ensuring compliance, bridging communication between clients, office staff, and field plumbers for efficient business flow. Key duties include managing scheduling software, coordinating permits, maintaining records, managing budgets, and supporting team training, requiring strong organization, problem-solving, and industry knowledge.

Requirements

• Previous office management, administration, or customer service in a plumbing/trade setting.
• Familiarity with plumbing industry terminology, dispatching software, QuickBooks, and MS Office.
• Exceptional multitasking, organization, communication (verbal/written), problem-solving, and time management.
• Understanding of plumbing systems, local codes, and safety regulations.
• High School diploma or equivalent.
• Strong customer service skills.
• Team player, energetic, positive attitude.
• Good time management skills.
• Problem solving skills, attention to detail.
• Previous administrative office experience.
• Excellent verbal and written communication.
• Must be self motivated and have a sense of urgency.

Responsibilities

• Handle inbound/outbound calls, manage client inquiries, build customer relationships, and ensure satisfaction.
• Efficiently schedule service calls, dispatch technicians, and manage the workflow for residential/commercial jobs.
• Process invoices, manage accounts payable/receivable, assist with payroll, and handle budget adherence.
• Support & assist with training of technicians; assist with HR functions like onboarding; and foster a performance-driven environment.
• Prepare sales/performance reports and maintain detailed job records for management.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Competitive Pay – Top wages based on experience.
• Great Benefits Health, dental, and vision insurance.
• Paid time off and paid holidays.
• 401k Ongoing training.
• No cost gym membership at Morgainz Fitness.
• Supportive Team – Work with a crew that values quality and teamwork.
• Advancement Opportunities – Grow within our company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED