Office Administrator - Plumbing

Sundream•Jacksonville, FL

2d•$20 - $28

About The Position

We are seeking a highly organized, detail‑driven Office Administrator to support daily operations in our plumbing service business. This role is the central hub of communication between customers, technicians, vendors, and leadership. The ideal candidate thrives in a fast‑paced environment, manages multiple priorities with ease, and ensures the office runs smoothly and efficiently.

Requirements

Previous experience in office administration
Strong communication and customer‑service skills
Proficiency with scheduling software, CRM systems, and basic accounting tools
Ability to multitask, prioritize, and stay organized under pressure
Comfortable working independently and supporting a field‑based team
High attention to detail and strong problem‑solving skills

Nice To Haves

new construction plumbing experience preferred

Responsibilities

Answer incoming calls, emails, and service inquiries with professionalism and urgency
Schedule and dispatch plumbing technicians for service calls, installations, and emergencies
Maintain the daily/weekly job calendar and adjust schedules as needed
Provide customers with updates, confirmations, and follow‑up communication
Manage office workflow, documentation, and filing systems
Prepare and process work orders, service tickets, and job close‑outs
Assist with permit applications, compliance documentation, and inspection scheduling
Maintain inventory records and coordinate with suppliers for materials and equipment
Serve as the primary point of contact for technicians, ensuring they have accurate job details
Communicate with vendors for pricing, orders, and delivery coordination
Support onboarding of new employees with paperwork and system setup