Office Manager Plumbing Company

1-Tom-Plumber Johnstown•Johnstown, PA

About The Position

The Plumbing Office Manager oversees daily administrative & operational tasks, handling customer service, scheduling/dispatching technicians, billing/invoicing, payroll, and ensuring compliance, bridging communication between clients, office staff, and field plumbers for efficient business flow. Key duties include managing scheduling software, coordinating permits, maintaining records, managing budgets, and supporting team training, requiring strong organization, problem-solving, and industry knowledge.

Requirements

Experience: Previous office management, administration, or customer service in a plumbing/trade setting.
Technical: Familiarity with plumbing industry terminology, dispatching software, QuickBooks, and MS Office.
Soft Skills: Exceptional multitasking, organization, communication (verbal/written), problem-solving, and time management.
Industry Knowledge: Understanding of plumbing systems, local codes, and safety regulations.
High School diploma or equivalent.
Strong customer service skills.
Team player, energetic, positive attitude.
Good time management skills.
Problem solving skills, attention to detail.
Previous administrative office experience.
Excellent verbal and written communication.
Must be self motivated and have a sense of urgency.

Responsibilities

Customer Service: Handle inbound/outbound calls, manage client inquiries, build customer relationships, and ensure satisfaction.
Scheduling & Dispatching: Efficiently schedule service calls, dispatch technicians, and manage the workflow for residential/commercial jobs.
Financial Management: Process invoices, manage accounts payable/receivable, assist with payroll, and handle budget adherence.
Team Leadership: Support & assist with training of technicians; assist with HR functions like onboarding; and foster a performance-driven environment.
Reporting: Prepare sales/performance reports and maintain detailed job records for management.