Office Manager - Catlett Animal Hospital

Lakefield Veterinary Group•Catlett, VA

2d•Onsite

About The Position

Catlett Animal Hospital is seeking a talented Licensed Veterinary Technician or Business Associate to join their team as a shift lead/office manager. This role supports the Catlett team and the Senior Hospital Administrator (HA)/Medical Director day-to-day in driving the veterinary hospital's performance by creating and maintaining a practice environment that facilitates the delivery of quality, compassionate, and efficient health care to pets. The position fosters a culture built on core values, assists the front desk and clinical team with daily challenges, and supports the creation and maintenance of a collaborative, high-performing workplace culture. The office manager will organize health services, serve as an assistant point person for daily practice functions, assist with strategic business development and operational planning, and oversee departments supporting the business side of the hospital, focusing on financials, growth, and human resources. They will ensure company procedures are communicated and adhered to, work with the Senior Hospital Administrator to create and implement marketing programs, and perform other duties as requested.

Requirements

AA or bachelor’s degree in a related field or equivalent work experience
2+ years of experience in overall operations, financial and facilities management, and/or Human Resources
One year of job-specific experience in a hospital management role within the veterinary or human health industry
Knowledge of state, federal, and local employment and safety laws and regulations
Proficiency with ADP Workforce One, Microsoft Office Suite
Knowledge of veterinary hospital practices and procedures
Effective verbal, written, and listening communication skills with a client-oriented approach
Leverages interpersonal skills and technical knowledge to bring people and ideas together to perform effectively
Strong time management skills, including prioritizing work and meeting deadlines
Strong critical thinking, judgment, and problem-solving skills
Adapt and remain flexible in changing situations and work environments
Ability to act with integrity, professionalism, and maintain confidentiality
Excellent organizational skills, attention to detail, and ability to manage time well
Handle and maintain sensitive and confidential information with discretion

Nice To Haves

A licensed veterinary technician is highly recommended.

Responsibilities

Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun
Help our front desk and clinical team with any day-to-day challenges they may have.
Support the creation and maintenance of a collaborative, high-performing, positive, and engaged workplace culture
Organize the health services of a hospital or healthcare organization.
Serve as the assistant point person for all day-to-day functions of the practice
Assist with all strategic business development and operational planning efforts
Help oversee all departments that support the business side of the hospital, with a focus on business financials, growth, and human resources
Ensure company procedures are communicated and adhered to
Work with the Senior Hospital Administrator to create marketing programs to support the business model and strategic goals.
Ensure marketing procedures are implemented, followed, and tracked accurately
Perform other duties and projects as requested by the Medical Director and Senior Administrator.