Office Manager - Elizabeth

WesBanco Bank, Inc.•Elizabeth, WV

23d•Onsite

About The Position

Promote a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Primary supervisor of the sales, service and operations of the banking center and ensuring the proper training and development of the staff, in order to provide excellent customer service. This person may be responsible for the completion of all operational and compliance reporting for the banking center. This position will support all sales efforts in the banking center and work closely with the Banking Center Manager or District Sales Manager to meet desired goals and expectations. This person may be assigned to more than one office.

Requirements

Must be able to effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the needs of the client.
Must be able to directly handle the operational aspects of the banking center, including but not limited to the completion of various audits and reports, monitoring of control accounts, monitoring branch cash levels, management of cash items, and control of over/short.
Must have excellent organizational skills and be able to set priorities, direct and delegate responsibilities to the staff and follow up accordingly.
Ability to effectively and efficiently schedule the staff.
Must have the working knowledge of all roles within a retail Banking Center.
Demonstrates sound judgment in decision making abilities.
Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Ability to read and interpret general business periodicals, technical procedures, or government regulations.
Ability to write reports, business correspondence, and produce manuals.
Ability to effectively present information and respond to questions from associates, clients, customers, and the general public.
Ability to apply common sense to carry out detailed written or oral instructions.
Ability to deal with problems involving concrete variables in standardized situations.
Must have extensive product knowledge for the level of selling and cross selling performance expected with position.
Must have excellent organizational skills and the ability to multi-task and to be flexible.
Required to have a Nationwide Mortgage Licensing System (NMLS) registration within thirty days of hire.
Ability to lift and carry up to 25 lbs.
High school diploma required.
Supervisory or proven leadership experience required.
Banking, cash handling, sales, and customer service experience or equivalent combination of at least one year of related experience.

Nice To Haves

Proficient in Microsoft 365 preferred.
Ability to effectively use technological resources for meetings, coaching, and training.
Proficient knowledge of Banking Software and Digital Services through various types of delivery channels.

Responsibilities

Supervises banking center to ensure proper day to day sales, service and operations
Ensures compliance with policies and procedures
Monitors branch security
Trains and develops the staff
Assists Banking Center Manager or District Sales Manager in promoting a sales culture
Responsible for the overall direction, coordination and evaluation of the banking center staff.
Fosters the team concept that includes the banking center staff as well as employees from other lines of business.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsible for evaluating performance, rewarding and disciplining employees, addressing complaints and resolving problems.
Pro-active recruiting, interviewing, and assisting with hiring, coaching and training employees.
Planning, assigning and directing work.