Office Manager, Low Vision Clinic

Perkins School for the Blind•Watertown, MA

5d•$39,600 - $55,950•Onsite

About The Position

Join a dedicated clinical team at the Low Vision Clinic at Perkins, a specialized environment providing comprehensive eye care to individuals of all ages with visual and multiple impairments. We are seeking an energetic, highly organized Office Manager to manage daily front-office operations, deliver high-level support to our optometrists and staff, and ensure a welcoming, seamless experience for our patients and their families. If you thrive in a multi-faceted role that blends patient interaction, complex scheduling, billing, and electronic health records management, we want to hear from you.

Requirements

High School Diploma or equivalent required
Minimum of 3 years of administrative experience within a medical setting preferred.
Superior written and verbal communication skills; ability to interact compassionately with individuals of diverse abilities and backgrounds.
Strong computer literacy, including advanced proficiency in MS Word and Excel, hands-on experience with EMR systems (Compulink preferred), and digital record management.
Exceptional organizational, time-management, and multitasking capabilities in a busy clinical environment.
High degree of flexibility with the ability to work independently, problem-solve on the fly, and maintain composure during high-volume periods.

Responsibilities

Serve as the primary, welcoming point of contact for patients, families, and visitors upon arrival.
Answer, screen, and direct phone calls; triage clinic inquiries regarding services, appointment protocols, and payment options.
Prepare, compile, and distribute pre-appointment informational packages to incoming patients.
Manage complex scheduling for all patient appointments, follow-ups, and clinical staff calendars.
Review, proofread, and securely transmit patient clinical reports and eye evaluations to care teams and families.
Manage incoming and outgoing mail, email, and general correspondence.
Maintain and order all office and clinical supplies, keeping equipment and patient areas fully stocked.
Utilize Electronic Medical Records (EMR) software (Compulink Advantage) to build files, scan documentation, and archive medical history.
Verify patient medical insurance coverage, process insurance referrals, and post charges to the ledger.
Generate and track superbills and billing records for community patients.
Liaise with partner programs to gather, scan, and file official correspondence into EMR profiles.
Maintain strict adherence to all HIPAA regulations and patient privacy standards.