Office Manager - Richmond

Diakon Logistics•Sandston, VA

3d•Onsite

About The Position

Diakon Logistics provides white-glove, last-mile delivery solutions for leading furniture and appliance retailers nationwide. Come join our growing company, where we are deeply committed to our employees’ development and fostering an internal promotional structure that rewards dedication and growth. We are seeking a highly organized and proactive Office Manager to join our logistics team. The ideal candidate will have a collaborative personality, and ensure daily operations run smoothly and efficiently. They will handle administrative tasks, manage vendor relations, and support our team to make sure they have the resources needed to excel in a logistics environment. Our ideal candidate has at least three years of administrative assistant or customer service roles and is comfortable in a busy setting.

Requirements

Bilingual with Spanish highly preferred
Excellent computer skills, including MS Office (Outlook and Excel a must)
Have at least three years of experience in an administrative, customer service, or related role – preferably in logistics
Effective communication and organizational skills
Able to thrive in a fast-paced, high-volume environment
Problem solver with a “can do” attitude
Leadership and experience supervising others
Ability to meet deadlines
Exceptional customer service skills
Able to stand/walk for extended periods

Responsibilities

Guide the customer service team throughout their day
Use various software programs to accomplish tasks effectively
Handle escalated issues with poise and a solution-oriented mindset
Collaborate with other departments to maintain accurate records
Build client relationships through effective communication and timely resolution when issues arise