Office Manager

Milwaukee Rescue Mission•Milwaukee, WI

26d•Onsite

About The Position

OFFICE MANAGER Joy House – Milwaukee Rescue Mission Division for Women & Children. The women and children who come to us for emergency or long-term support rely on the safety, love and warmth of Joy House and its many services. We nourish and nurture them through training, education and spiritual guidance so they can make better lives for themselves and for their kids. Joy House is seeking to fill a full-time Office Manager position. The Office Manager supervises first- shift office positions and functions that ensure the smooth and efficient operation of Joy House through oversight of administrative tasks, data management, staff training coordination, guest-related logistics, reporting, and quality assurance of documentation and systems. This position also provides comprehensive administration and programmatic support to Joy House leadership by performing tasks to help the flow and function of Joy House run smoothly and efficiently. WORK SCHEDULE: Full-time, 1st shift, primarily Monday-Friday with one Saturday per month LOCATION: Central Campus, 830 N 19th Street, Milwaukee, WI. 53233

Requirements

Mature Christian woman with a servant’s heart who is able to relate well with others in a diverse population
Strong interpersonal, written & verbal communication skills
Excellent organizational, prioritization, time-management and decision-making skills
Detail orientated with high degree of accuracy
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and database software
Strong problem-solving skills, able to remain calm, tactful, and discreet under pressure
Ability and willingness to follow instructions, demonstrate flexibility and work collectively as a team player
Have a genuine concern for the salvation and spiritual welfare for all those encountered though the ministry of MRM, seeking to model and share the hope of the gospel within the established responsibilities of this position.
Must be able to handle physical workload – ability to stand or sit for long periods of time, walking, stair climbing, kneeling, squatting, crouching, reaching, handling and gripping without difficulty, repetitive movement of both hands and arms, as well as occasional lifting or moving items with a maximum weight of 55lbs a short distance (ex: floor to shelf or cart), and pushing or pulling heavier items with the use of a cart or dolly.
A workplace demeanor consistent with a Christian church environment: civil, respectful, polite, and responsive
Be in agreement with and subscribe to the MRM Statement of Faith and the MRM Statement of Biblical Convictions
Be a committed follower of the Lord Jesus Christ, which is evident in personal testimony and Christian conduct
Pass a pre-employment background check and drug test

Nice To Haves

Bachelor’s Degree preferred; undergraduate degree in business, social work, theology, education, or related field strongly preferred
1-2 years’ leadership/supervisory experience strongly preferred
Previous experience in data management, reporting, and administrative systems preferred

Responsibilities

Develop, direct and manage first-shift Joy House office and facility positions
Responsible for developing schedules and the administration of time and attendance for direct reports
Oversee and streamline all Joy House administrative and logistical responsibilities, including but not limited to daily operations, tracking metrics, document and report preparation, record keeping, and addressing operational challenges promptly
Manage departmental purchase orders and gift card requests, monitor line-item budgets, and ensure timely use of allocated funds
Manage the ordering of drug tests and compile and track the results
Serve as the Joy House database administrator, ensuring accurate data entry, reporting, and quality assurance
Compile, analyze, and distribute monthly and annual Joy House statistics, and reports
Send required daily reports, including census count and Joy House attendance reports
Gather, compile and analyze survey data
Maintain and update departmental documents and the Joy House policy and procedure manual; meet regularly with the Director to ensure compliance and alignment
Assist Joy House leadership in standardizing staff training and developing training materials, including documents and PowerPoint presentations
Schedule and assist with the facilitation of staff training and meetings
Attend Joy House leadership and staff meetings, compile and distribute meeting notes in a timely manner
Communicate vital shift and program information via electronic log systems
Coordinate and assist with department events and employee appreciation outings
Assist with coordinating Christmas gifts for guests
Create in-kind donation receipts and send thank-you cards to donors via Gift Processing
Cover office phones as needed
Assist with attending events and speaking engagements as a Joy House representative
Conduct department-related research, including training topics and items to purchase