Office Manager - Buxton Oil

Dead River Company•Epping, NH

6d•Onsite

About The Position

The Office Manager oversees daily office operations to ensure exceptional customer relations, maximum efficiency, quality control, and a positive, collaborative work environment. Serves as an ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.

Requirements

Several years of previous experience in a supervisory role in an office environment.
Strong written and oral communication skills
Good judgement and the ability to make decisions
Organizational and analytical skills
Ability to delegate and follow-up
Ability to develop and deliver training modules
Strong leadership and coaching skills

Responsibilities

Recruit, hire, and staff the office with qualified personnel.
Supervise, train, and develop office staff to deliver a high level of customer service; conduct weekly team huddles.
Assist customers with questions, issues, or complaints that cannot be resolved by Customer Service Representatives.
Conduct performance evaluations, complete performance scorecards, and make wage recommendations to the District Manager.
Prepare and submit payroll information and benefit changes for the district.
Participate in department head meetings and conduct monthly coaching meetings.
Promote teamwork and maintain high standards of professionalism.
Develop a thorough understanding of company computer systems, reports, programs, promotions, HR issues, and policies and procedures.
Assist, as needed, with the development of new district reports and reporting procedures.
Maintain knowledge of applicable state and federal laws, including sales and use tax, sexual harassment, workers’ compensation, payroll, and video display terminal training requirements.
Provide leadership, coaching, training, and support in areas including: Employee orientation and development, Sales involvement, District outings or events, Ergonomics and office safety, Workers’ compensation, Annual budgeting.