Office Manager - Children, Youth and Families

Eliot Community Human Services • Worcester, MA

18h • Onsite

About The Position

Eliot is seeking a professional & organized individual in the role of Office Manager supporting our Children, Youth and Families programming. The CYF program encompasses a broad array of outreach and wraparound services including Parenting and Pregnancy Support, Children’s Community-Based Programming, Residential Programs and Suicide Prevention. The ideal candidate will support the program through comprehensive administrative and clerical assistance, ensuring smooth operations. They should possess strong communication and interpersonal skills, attention to detail, and the ability to manage tasks efficiently.

Requirements

• Bachelor’s degree in a Human Services or Business-related field and two years of relevant management experience in data collection and tracking, office management, fiscal services, administration, and human services.
• Computer literacy and skill in the use of computers and related software applications and office equipment.
• Working knowledge of software used in the department.
• Must be able to establish and foster productive and professional relationships with participants, collaterals, co-workers and funding sources.
• Must have a valid Massachusetts driver’s license and maintain a personally owned vehicle.
• Must be proficient in English and possess and convey effective verbal and written communication skills with families, staff and service providers.
• Demonstrated sound judgment and effective, solution focused, problem solving skills.
• Must be able to multitask in a fast-paced environment while remaining organized.
• Ability to work effectively with diverse populations and cultural groups.

Nice To Haves

• Bilingual candidates fluent in a needed language may be eligible for an additional 6% pay increase

Responsibilities

• Ensure all systems are operating efficiently and meet the needs of staff and families.
• Manage daily administrative operations of the office, including establishing work priorities for all co-located programs.
• Assist in resolving problems related to the day-to-day operations of the office.
• Coordinate with the Facilities Department in maintaining office health and safety inspections, certifications and licenses, and any maintenance needs.
• Provide reception and administrative support: phone and door coverage, coordinating deliveries, managing and ordering office supplies, copying/scanning, as needed.
• Manage all aspects of referrals including intake procedures, eligibility and tracking.
• Establish professional relationships with collateral agencies, including sharing and securing resources.
• Maintain active participant paper files, open new cases and discharge closed files.
• Archive discharged files in accordance with established retirement schedule or legal requirements and in coordination with the Medical Records Department.
• Manage all aspects of groups and meetings including advertisement, attendance and minutes.

Benefits

• Generous Paid Time Off – Vacation, sick time, and paid holidays
• Comprehensive Benefits – Medical, dental, and vision plans
• Retirement Savings – 401(k) with employer match
• Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
• Financial Security – 100% company-paid life and accidental death insurance
• Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level