Office Manager

Regency Management Services•Falls Church, VA

1d•Onsite

About The Position

Ashley Furniture is seeking a dynamic and highly organized Retail Office Manager to be the operational heart of their store. This role involves being a crucial support system for the entire retail team and a key player in ensuring exceptional customer experiences. The manager will be the go-to person for daily staff support, empowering the team to shine, and expertly resolving customer concerns with a calm, can-do attitude. Exceptional organizational skills are vital for keeping everything running smoothly, directly contributing to the store's success and customer satisfaction. At Ashley Furniture, employees discover a unique and fulfilling culture where contributions are valued, and opportunities for growth and fantastic benefits are available. Ashley Furniture Store is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service, with over 75 locations across Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.

Requirements

Must have basic math skills (calculate figures and amounts such as discounts, interest, commissions, percentages, etc.)
Ability to multitask
Motivated and ability to work under pressure
Ability to work effectively with staff and all levels of management
Committed to purpose, and company goals
Ability to define problems, collect data, establish facts, and draw valid conclusions
Must have good verbal communication skills
Must possess the ability to respond to common inquiries or complaints from customers and vendors
Ability to effectively present information to management and other team members
Computer literacy to include a working knowledge of standard business applications (MS Outlook, Word and Excel), in a Windows environment

Nice To Haves

High School diploma
2 years of Office manager experience
2 years of Customer service experience

Responsibilities

Greets customers with a smile
Supports sales staff by finalizing tickets quickly and efficiently
Handles customer order issues in person and on the phone
Handles escalated customer issues
Prepares Office staff schedules
Reviews and makes changes to customer orders
Records details and notes on each customers ticket
Processes credit card, cash and check transactions correctly and expeditiously according to company policy
Provide reports
Reviews sales orders on a daily basis
Assists with pricing, tagging, promotion, and organization on the sales floor when needed
Performs Daily Closeouts – count money
Tracks office supplies, puts in quarterly orders thru help desk system
Trains new office staff on company policy and system
Handles all new hire paperwork for the store
Ensures all hiring paperwork is filled out correctly and sent to HR
Ensures that office staff performs daily duties, on time, adheres to all company policies
Follows assigned schedule
Attends all required meetings
May have Key Holder responsibilities
Manages office staff (CSR's)
In the absence of Store General Manager or Sales Manager responsibility will include all store personnel
Carries out supervisory responsibilities in accordance with organizations policies and all applicable state and federal laws