Office Manager - Hoffman Estates

ADESA•Hoffman Estates, IL

7d•$65,000 - $75,000•Onsite

About The Position

The Office Manager is responsible for directly managing and developing our Front Office team to ensure consistent processes and a high level of customer support before, during, and after our sales. The Office Manager role will directly oversee all aspects of the front office processes, including title work, customer service, clerical processes, and sale day services. This role is based on site size needs and is not visa eligible.

Requirements

High School Diploma or GED equivalent
Minimum 5 years of industry related experience
Must have experience working in the automotive business offices or a state title department
Minimum 1 year of leadership/supervisory experience
Demonstrated knowledge of state motor vehicle regulations
Proven ability to multitask while maintaining attention to detail
Ability to effectively delegate tasks to team members.
Confidentiality and integrity while handling sensitive information
Proven ability to manage deliverables and metrics against aggressive targets and timelines
Proficiency with computer systems and applications
Ability to maintain high volume and high-quality content in a fast-paced environment.
Ability to communicate and interact with others effectively in a professional, courteous manner.
Ability to communicate clearly and concisely, both written and oral
Ability to multitask and prioritize effectively
Ability to resolve complex issues with guidance from others
Must be able to read, write, speak, and understand English.
Hiring is contingent on passing a complete background check.
This role is not eligible for visa sponsorship.

Nice To Haves

Bachelor's degree preferred

Responsibilities

Lead the front office team to ensure maximum efficiency of our administrative processes, including title work, customer service, accounts receivables and invoicing.
Maintain and apply a strong working knowledge of state motor vehicle regulations, accounts receivable procedures, and standard office practices.
Lead auction activities to drive retention, profitability, customer experience, and safety.
Monitor and ensure adherence to systems, policies, procedures, and performance standards.
Influence and lead others as a people, customer, and business manager.
Engage with customers and employees in a transparent, reliable, and positive manner.
Participate in the development and execution of strategic plans, goals, processes, and objectives, ensuring alignment with those of the company.
Identify and implement appropriate staffing and scheduling needed based on workload and volume.
Proactively communicate information to team members, providing a clear understanding of expectations, performance measures, and goals.
Collaborate with stakeholders to optimize processes.
Oversee day-to-day activities of assigned team; identify team’s strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve.
Provide training, mentoring, and accountability to direct reports and succession planning through appropriate coaching, leadership development, training, and performance management.
Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values.
Conscientiously work in ways that decrease the possibility of injury to yourself or other team members due to spills or other preventable hazardous conditions.