Office Manager | FT | Weekdays | Primary Care | Memphis

Methodist Le Bonheur Healthcare • Memphis, TN

2d • Onsite

About The Position

Oversees the daily administration and operation of physician practice to ensure delivery of high-quality care to patients. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence. A Brief Overview Oversees the daily administration and operation of physician practice to ensure delivery of high-quality care to patients. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. What you will do Oversees the daily administration and operation of the physician practice, including front desk processes and back-office clinical operations. Administers, maintains and ensures the accurate documentation of the End of Day Accounting Process in accordance with company policy. Supervises, coordinates and participates in activities related to patient registration, scheduling, insurance verification and general billing within the physician practice. Supervises, coordinates and participates in the maintenance of various files, logs and records and ensures accuracy and completeness of information. Utilizes multiple reporting systems to achieve operational goals, including but not limited to payroll, accounting, supplies, and electronic medical records. Responsible for regulatory readiness and safety within the physician practice to ensure compliance with all accreditation requirements related to lab, radiology, pharmacy, equipment & supply inventory, facility maintenance, human resources, etc. Reviews clinical quality and patient experience performance. Collaborate and interact with other departments to resolve problems, investigate issues, follow-up on complaints to ensure compliance with policies. Assigns duties and supervises all staff and providers to ensure proper staffing and distribution of assignments to accomplish required tasks. Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary. Manage the schedules for all providers for specified physician practice(s). Maintains and develops a competent, productive, and quality conscious workforce by hiring, evaluating performance, counseling, training, issuing corrective action, and recommending promotion or discharge of department personnel. Interact with patients within their scope and in accordance with their competencies.

Requirements

• High School Diploma or Equivalent
• Healthcare environment 1-3 years
• Medical terminology and insurance or billing experience desired.
• Ability to understand complex written materials, such as policy and procedure manuals, equipment manuals and to prepare and analyze statistical and research data.
• Ability to communicate verbally with all levels of Associates, management, physicians, patients and their family and other customers.
• Ability to lead and motivate individuals and groups of people toward the accomplishment of work and organizational goals.
• Skill in negotiating with and between individuals and groups of people, including Associates, management and physicians.
• Ability to plan and schedule tasks and projects and to maintain control of own and others' workflow.
• Skill in developing and implementing long-range plans and programs.
• Ability and temperament to work without supervision and to exercise independent judgment in problem solving and in determining action to be taken in emergency/critical situations.
• Demonstrate leadership qualities/abilities.

Nice To Haves

• Associates Degree
• Supervisory or Management 1-3 years

Responsibilities

• Oversees the daily administration and operation of the physician practice, including front desk processes and back-office clinical operations.
• Administers, maintains and ensures the accurate documentation of the End of Day Accounting Process in accordance with company policy.
• Supervises, coordinates and participates in activities related to patient registration, scheduling, insurance verification and general billing within the physician practice.
• Supervises, coordinates and participates in the maintenance of various files, logs and records and ensures accuracy and completeness of information.
• Utilizes multiple reporting systems to achieve operational goals, including but not limited to payroll, accounting, supplies, and electronic medical records.
• Responsible for regulatory readiness and safety within the physician practice to ensure compliance with all accreditation requirements related to lab, radiology, pharmacy, equipment & supply inventory, facility maintenance, human resources, etc.
• Reviews clinical quality and patient experience performance.
• Collaborate and interact with other departments to resolve problems, investigate issues, follow-up on complaints to ensure compliance with policies.
• Assigns duties and supervises all staff and providers to ensure proper staffing and distribution of assignments to accomplish required tasks.
• Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
• Manage the schedules for all providers for specified physician practice(s).
• Maintains and develops a competent, productive, and quality conscious workforce by hiring, evaluating performance, counseling, training, issuing corrective action, and recommending promotion or discharge of department personnel.
• Interact with patients within their scope and in accordance with their competencies.

Benefits

• The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED