Office Manager
About The Position
This is a mission-critical Office Manager role supporting two growing service brands — Pest Hunters and Humbug Lighting — under AER Home Services. We are entering our busiest growth phase (summer pest season and fall/winter lighting season) and are looking for an experienced Office Manager who thrives on ownership, accountability, and building systems in a startup environment. If you like clear outcomes, autonomy, and being trusted to run the administrative backbone of a business — keep reading. This role is administrative and operational first. It is not a hard sales position. That said, there is a customer-facing sales element to the job: Answering inbound customer inquiries Educating customers on our services Moving customers to the next step: Scheduling an appointment or consultation Generating a quote Coordinating follow-up Success is measured by execution, organization, responsiveness, and follow-through — not aggressive selling. As Office Manager, you will be responsible for keeping the business running smoothly day to day. You will be trusted to: Reschedule jobs as needed Handle customer issues end-to-end Over time (with training), issue refunds or credits without escalation Identify and recommend improvements to systems, processes, and procedures We operate on EOS, so expectations will be clear: Weekly, monthly, and quarterly “rocks” Clear outcomes, not micromanagement Accountability over activity We are a startup — which means: Pace can border on chaotic during peak seasons Priorities matter Focus matters Ownership matters If you enjoy bringing order to growing businesses and improving systems as you go, you’ll thrive here. We will tell you what needs to be accomplished, not exactly how to do it — and we expect you to own the outcome. If you’re an experienced Office Manager who: Gets things done without hand-holding Can balance admin execution with light customer education Thrives in growing businesses Wants real responsibility and upside …this is an opportunity to play a key role in building something special. 👉 Apply now and tell us why you’re a great fit for a mission-critical role in a fast-growing startup.
Requirements
- Prior Office Manager, Operations Coordinator, or senior administrative experience
- Strong organizational and follow-through skills
- Comfortable juggling multiple priorities
- Clear, professional communication
- Ability to work independently and manage your time effectively
Nice To Haves
- Experience with CRM or field service software
- Familiarity with QuickBooks
- Experience using Microsoft Office or Google Workspace
- Familiarity with pest control is a bonus (not required) — understanding common services such as:
- Perimeter pest control
- Rodent control
- Recurring service plans
- Background in home services, trades, or fast-paced environments
Responsibilities
- Answering and routing inbound customer calls (VOIP system)
- Managing job scheduling and rescheduling
- Supporting upset customers and resolving issues professionally
- Managing the CEO’s calendar and inbox
- Maintaining and improving our CRM systems:
- ServiceMinder (Lighting)
- RealGreen Service Assistant 5 (Pest)
- Assisting with operational documentation (reviewing, editing, and wordsmithing SOPs)
- Managing our internal company portal (Connecteam):
- Creating forms
- Updating team information
- Posting updates
- Supporting basic social media presence and updates
- Creating reports and keeping leadership informed
Benefits
- Bonus based on performance
- Company parties
- Opportunity for advancement
- Flexible schedule
- Sales commissions tied to customer conversions
- Performance-based bonuses
- Significant upside for career growth — this role touches every part of the business
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
