Office Manager

Riccobene Associates Family Dentistry•Cary, NC

9h•Onsite

About The Position

We are looking for an Office Manager who owns the whole practice, front office and clinical, and runs it in true partnership with the doctors. Your number one job is a full, productive schedule: every chair, every provider, every day. You will lead the team, own the results, and build an office that patients and team members want to come back to.

Requirements

Ownership of the schedule. You treat an open chair as lost care and lost production, and you don’t go home until tomorrow is full.
Doctor partnership. You build trust with your doctors, communicate openly, and work through disagreements directly and respectfully.
One team. You lead front and clinical as a single team, with no “front versus back.”
Reliability. You are here, on time, and visible. Regular, predictable attendance is an essential function of this job, and your team takes its cue from you.
Presence. You lead from the floor, not from behind a closed door.
A good attitude. You stay steady and positive under pressure, and your team feels it.
Accountability. You hold yourself and others to the standard, fairly and consistently.
Professional presentation. You set the standard for professionalism in the office.
3+ years of dental office management experience
Experience leading both front office and clinical team members, including hiring, coaching, and corrective action
Proven results driving provider schedules, production, and collections
Experience working in close partnership with dentists
Strong knowledge of dental insurance, treatment planning, and accounts receivable

Nice To Haves

Experience with Denticon practice management software is a plus

Responsibilities

Drive a full and productive schedule
Own the schedule for every provider: dentists, hygienists, and specialists
Schedule to daily production goals, not just to fill time slots
Review tomorrow’s and next week’s schedules daily, and fix gaps before they happen
Fill openings and cancellations the same day, and keep a working short-call list
Manage recare, confirmations, and unscheduled treatment so patients don’t fall off the books
Make sure patients are scheduled for their next visit before they leave the chair
Track schedule utilization, no-shows, and same-day treatment, and act on the trends
Meet with your doctors regularly to align on goals, the schedule, and the team
Build schedules around how each doctor works best while holding to production goals
Bring the doctors the numbers, problems, and solutions, and make decisions together
Support the doctors’ clinical leadership so the clinical and business sides work as one
Lead, coach, and hold accountable every team member: patient coordinators, dental assistants, hygienists, and support staff
Recruit, interview, onboard, and train in partnership with HR
Manage staffing, time and attendance, and payroll approvals
Manage staffing call-outs to ensure productive team is available and ready to work.
Run morning huddles and team meetings that keep everyone focused on the day’s goals
Ensure clinical operations run smoothly: room turnover, sterilization flow, supplies, and staffing to the schedule
Own production, collections, case acceptance, and new patient growth
Oversee treatment presentation and financial arrangements, and step in on complex cases
Manage accounts receivable, insurance follow-up, and over-the-counter collections
Resolve patient concerns before they become complaints
Ensure compliance with OSHA, HIPAA, and company policies
Control supply and operating costs